Job Summary
We are seeking an Infra. Technology Specialist with 6 to 10 years of experience in Core Cisco Voice Engg at L3 - Subject Matter Expert level.Relevant experience should be 9 plus years Strong Troubleshooting knowledge in Cisco Unified Border Element - CUBE and Voice Gateway-Analog Gateways. Should be Good with SIP call Log Analysis . Hands on experience in CUCM and CUCM-Session Manager Edition - SME CUC Expressway 14 X and higher version. Hands on experience in troubleshooting ISDN-PRI SPI
Responsibilities
Skillset Required
Looking for a Core Cisco Voice Engg at L3 - Subject Matter Expert level.
Relevant experience should be 9 plus years
Strong Troubleshooting knowledge in Cisco Unified Border Element - CUBE and Voice Gateway-Analog Gateways
Should be Good with SIP call Log Analysis
Hands on experience in CUCM and CUCM-Session Manager Edition - SME CUC Expressway 14 X and higher version
Hands on experience in troubleshooting ISDN-PRI SPI Trunk Dial plan analysis route-Translation pattern
Ability to resolve P1 and P2 issues at very short span of time
Exposure to Ms Teams calling migration cisco voice infra and understanding of AudioCodes SBC would be an added advantage.
Responsibility
Escalation point of contact
Working on Priority tickets and resolving it within a very short span of time
Ability to handle Major Incident Management call for Priority tickets
Conducting training to upskill L1 and L2 Cisco voice engg.
Provide enchantment suggestion to streamline and make the customer infra more efficient and budget friendly
work mode
24 cross 7 Support
Hybrid work option - 3 days RTO and 2 Days WFH per Week.
Primary - Location Bangalore
Secondary- Location Pune
Rotational Shift - Flexible to work in night shift on Rotational basis.
Certifications Required
Cisco Certified Network Professional (CCNP) Collaboration Voice Gateway
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.