Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.
If you want to be part of this growth story, seize the moment and join us in ANZ!
The Opportunity:
The ServiceNow Business Group (Thirdera) – part of Cognizant– is one of the largest pure play ServiceNow partner worldwide! We strive to make smarter ways of working a reality as we generate transformation, digitization, and automation for our customers at the speed of NOW. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work. Our global team of ServiceNow experts helps our customers realize workflow automation and gain maximum platform value.
Your mission as a Senior Advisory Consultant is to be responsible for building and growing sales in their region, working closely with the Regional Business Development Director to find new clients and expand current revenue. You will be responsible for creating, managing, and delivering on your specific Sales Plan to help meet overall company goals.
You'll be empowered to work for top of the line companies and amazing partners, while having fun at it!
Who are we looking for?
We are seeking confident, curious, and experienced ServiceNow Advisory Consultant, responsible for –
Strategic Services
- Support the Strategic Advisory Lead.
- Be an expert in business transformation and provide direction and recommendations based on industry knowledge and experience.
- Provide industry insight and customer service best practices based on experience.
- Develop and support new advisory service offerings and enhance existing advisory service offerings.
- Guide and support the scoping and writing of advisory proposals.
- Contribute to the advisory services catalog to include templates and documentation for global advisory services that span transformational, operational, and growth aspects of Advisory Services.
ServiceNow Expertise
- Lead discussions on ServiceNow best practices, technical design, and architecture.
- Support technical architecture and development if required, in the ServiceNow platform
- Work closely with Solution Architects to ensure technical implementations align with business strategy.
- Stay updated on ServiceNow innovations, releases, and industry trends, advising customers on relevant enhancements.
Advisory & Consulting
- Engage with CIOs, IT leaders, and executive stakeholders to define their ServiceNow vision, business goals, and success criteria.
- Provide strategic guidance on platform governance, implementation roadmaps, and business value realisation.
- Define and track KPIs and success metrics to ensure ServiceNow investments align with business objectives.
- Facilitate stakeholder interviews and workshops to identify challenges, opportunities, and process optimisation areas.
- Support Organizational Change Management (OCM) by working closely with customer teams to drive adoption and success.
Awareness & Culture
- Promote a culture that emphasises value to clients that are rooted in advisory.
- Support the internal advocacy for and promote advisory services as a means of driving value for our clients.
- Participate in the creation of customer success stories.
- Ensure that you are focused on value, growth, and client satisfaction.
Collaboration & Leadership
- Act as a mentor to junior consultants, helping them grow in both ServiceNow and advisory capabilities.
- Work collaboratively with internal teams, including sales, pre-sales, solution architects, and delivery teams.
- Support pre-sales efforts by participating in scoping sessions, proposal development, and customer briefings.
- Identify market trends and new-offering ideas.
Required Skills & Experience
Technical Expertise
- 10+ years of experience in ServiceNow consulting, implementation, or Architecture.
- Strong understanding of ServiceNow modules, and ability to adapt new capabilities.
- Hands-on experience with ServiceNow platform architecture, workflows, integrations, and automation.
- Familiarity with ServiceNow governance, architecture models, and implementation best practices.
- ServiceNow Certified Master Architect preferred.
Consulting & Advisory Skills
- Proven ability to engage with executive stakeholders and lead strategic discussions.
- Strong understanding of ITIL v4, Agile, and other industry frameworks.
- Experience in business case development, ROI analysis, and KPI tracking.
- Excellent facilitation skills for workshops, training, and stakeholder interviews.
- Ability to translate technical concepts into business value for non-technical stakeholders.
Next steps:
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.