Regional Service Delivery Manager
Location : Houston, TX ( 100% Onsite )
· Act as the central liaison for all activities of SD & DSS with the customers
· Manage the Service provisioned, and resourcing based on SLAs, Assets, Call Volumes, Site criticality and customer requirements.
· Customer discussions on the improvement of service.
· Planning and Preparation of IT Process for the Team in order to improve the overall service.
· Create Process Document of current service for the customer and the DSS/SD staff.
· Manage regional resources (Supplier DSS staff) assigned to field services delivery
· Liaison with business for critical Break-Fix, Service Requests, IMAC, Major Incident, P1, P2.
· Customer Relationship Management for the services provided
· SLA, KPI Management
· Lead the continuous service improvement of current service as per the requirements
· Manage leadership escalation
· Manage Risks, Issues and action logs and obtain customer sign offs.
· Review with the Energies IDS Business Ambassadors and other IDS departments
· Stock Management – prepare and share available stock and forecast based on users onboarding
· Plan engineers for Meeting room readiness
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, dedication, integrity, and dedication to excellence instilled in them through participation in military service
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.