Job Summary
We are seeking a QA Tester - Native Swedish with 4 to 6 years of experience to join our team. The ideal candidate will have expertise in Swedish Translation to English and speaking Swedish. This role requires domain experience in ISV and Hi-Tech industries. The work model is hybrid with day shifts and no travel requirements. Proficiency in English is also essential.
Responsibilities
- Provide technical support and troubleshooting assistance to clients in the ISV and Hi-Tech domains.
- Translate technical documents and communications from Swedish to English accurately and efficiently.
- Communicate effectively with Swedish-speaking clients to understand their technical issues and provide solutions.
- Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.
- Maintain up-to-date knowledge of industry trends and best practices to provide informed support.
- Document and track support requests and resolutions in the companys ticketing system.
- Conduct regular follow-ups with clients to ensure their issues are resolved and they are satisfied with the service.
- Assist in the development and implementation of process improvements to enhance support efficiency.
- Provide training and guidance to junior team members on technical support processes and best practices.
- Participate in team meetings and contribute to the continuous improvement of support services.
- Ensure compliance with company policies and procedures in all support activities.
- Utilize problem-solving skills to identify root causes of technical issues and implement effective solutions.
- Support the development of knowledge base articles and other documentation to assist clients and team members.
Qualifications
- Must have experience in Swedish Translation to English and speaking Swedish.
- Must have domain experience in ISV and Hi-Tech industries.
- Must have strong communication skills in English (Read/Write Speak).
- Should have a minimum of 4 years and a maximum of 6 years of relevant experience.
- Should be able to work effectively in a hybrid work model with day shifts.
- Should have excellent problem-solving and troubleshooting skills.
- Should be able to collaborate effectively with cross-functional teams.
- Should have experience with ticketing systems and documentation.
- Should be proactive in identifying and implementing process improvements.
- Should have the ability to train and guide junior team members.
- Should be committed to providing high-quality support and client satisfaction.
- Should be knowledgeable about industry trends and best practices.
- Should be detail-oriented and able to manage multiple tasks efficiently.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.