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Customer Service Representative

a person smiling at a table with a laptop


Job summary

We are seeking a highly skilled BPO SPE Data professional with 5 to 7 years of experience to join our team. The ideal candidate will have expertise in MS Office and possess excellent language skills in English. This role follows a hybrid work model and operates during the day shift. The candidate will play a crucial role in managing and analyzing data to drive business decisions and improve operational efficiency.


Responsibilities

  • Manage and analyze large sets of data to identify trends and insights that will drive business decisions.
  • Oversee the development and implementation of data management strategies to ensure data accuracy and integrity.
  • Provide support in the creation of reports and presentations using MS Office tools to communicate findings to stakeholders.
  • Collaborate with cross-functional teams to understand data requirements and deliver solutions that meet business needs.
  • Ensure data compliance with company policies and industry regulations.
  • Develop and maintain documentation for data processes and procedures.
  • Train and mentor team members on data management best practices and MS Office tools.
  • Monitor data quality and implement measures to improve data accuracy and consistency.
  • Assist in the development of data-driven strategies to enhance operational efficiency and customer satisfaction.
  • Conduct regular audits of data systems to identify and address any discrepancies.
  • Support the implementation of new data management technologies and tools.
  • Participate in meetings and provide insights on data-related issues and opportunities.
  • Stay updated with the latest trends and best practices in data management and BPO industry.

    • Qualifications

  • Must have a minimum of 5 years of experience in data management within a BPO environment.
  • Should have advanced proficiency in MS Office including Excel Word and PowerPoint.
  • Must possess excellent language skills in English including reading writing and speaking.
  • Should have strong analytical and problem-solving skills.
  • Must be detail-oriented with a focus on data accuracy and integrity.
  • Should have the ability to work independently and as part of a team.
  • Must have excellent communication and interpersonal skills.

    • Certifications Required

    Certified Data Management Professional (CDMP) or equivalent certification in data management.

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000 associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    Disclaimer: 
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

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