Client Program Principal

About the role:

The Cognizant (SNBG) Client Principal plays a central role in our Company’s mission by building and maintaining trustworthy relationships with our existing clients and developing long-term strategic accounts. The Client Principals are thought leaders, strategic pioneers, risk takers, team builders, established organizers, and trusted advisors. The Client Principal will oversee and manage diverse delivery teams and will balance multiple tasks and responsibilities to include overall program management, project workstream management, business process alignment, agile scrum development, and training / support functions. The Client Principal will continue to expand existing accounts by developing and enhancing strategic roadmaps and bringing innovative solutions and concepts to our clients through evolving features and offerings.

Duties and responsabilities:

Strategic Program Management:

• Accountable for Client Customer Success and Experience
• Build long-term and productive relationships with clients as strategic partners
• Identify new business opportunities with potential and existing clients
• Develop and deliver product presentations, business proposals and quotes for the client
• Negotiate business contract terms and conditions with clients
• Customize current business programs and roadmap to meet clients evolving needs
• Analyze client market and recommend appropriate changes to products, services and roadmap
• Continuously conducts product, process and organizational maturity assessments
• Partners with client to prioritize initiatives and deliverables
• Develop business plan and strategies to achieve revenue goals
• Develop and execute a governance strategy for the client account
• Define and develop individual workstream schedule, scope and budget aligning with overall program management
• Single point of contact for Client Escalation / Risk Management
• Manages delivery team and “right size” resource needs
• Guarantee that program objectives are clearly understood by the client and delivery teams
• Champion for change and alignment of client goals and objectives
• Deliver innovative solutions and client customer success Write Up(s)
• Prepare and report on metrics, KPIs and value attainment

Internal:

• Provide frequent and honest feedback to project delivery teams
• Provide leadership support for project delivery teams
• Provide workstream support to Engagement Manager(s)
• Mentor team members who have potential for additional responsibilities or roles
• Recognize successes for teams and individuals
• Recognize potential issues and take immediate corrective actions before they escalate
• Make swift and firm decisions as necessary based on scope, schedule, budget and resources
• Participate in resource staffing decisions for programs and projects
• Help align resources on projects and workstreams based on skill and experience
• Challenge and assist project delivery teams to step outside their comfort zones
• Participate in feedback necessary for individual annual reviews

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.