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Inventory Management Specialist

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Job Summary

We are seeking a Senior Process Executive - CHD with 2 to 4 years of experience in Customer Service and Customer Experience Offerings. The ideal candidate will work from home during day shifts providing exceptional customer service and enhancing customer experiences. Proficiency in English (Read/Write Speak) is required.


Responsibilities

  • Provide exceptional customer service by addressing customer inquiries and resolving issues promptly
  • Enhance customer experiences by implementing best practices and innovative solutions
  • Collaborate with team members to ensure consistent and high-quality service delivery
  • Utilize technical skills to manage customer interactions efficiently and effectively
  • Maintain accurate records of customer interactions and transactions
  • Analyze customer feedback to identify areas for improvement and implement necessary changes
  • Develop and maintain a deep understanding of company products and services
  • Assist in the development and implementation of customer service policies and procedures
  • Monitor and report on key performance indicators related to customer service
  • Participate in training and development programs to stay updated on industry trends and best practices
  • Communicate effectively with customers and team members to ensure a seamless service experience
  • Provide support in the development of customer service training materials
  • Contribute to the continuous improvement of customer service processes and systems

    • Qualifications

  • Possess strong technical skills in customer service management
  • Demonstrate expertise in customer experience offerings
  • Exhibit excellent communication skills in English (Read/Write Speak)
  • Show proficiency in managing customer interactions and resolving issues
  • Have a deep understanding of customer service best practices
  • Display the ability to analyze customer feedback and implement improvements
  • Maintain a high level of attention to detail and accuracy in record-keeping.

    • The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000 associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    Disclaimer: 
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

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