BAQs:
- At least High School Graduate (Old Curriculum)
- Must have at least 1 year of non-voice and backoffice experience in logistics or food delivery.
- Experience in Logistics or Back Office Accounts is required
- Strong communication skills, both verbal and written, with a customer-oriented mindset.
- Must have excellent typing skills
- Willingness to work onsite on night shifts in Cebu
Job Summary
We are looking for a Senior Process Executive - CHD with 2 to 4 years of experience in Customer Service. The ideal candidate will have strong communication skills in English and a good understanding of Inventory Management Warehouse Management and Inbound Logistics in the Retail domain. This is a work-from-home position with rotational shifts.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner
- Manage customer interactions through various channels ensuring a high level of satisfaction
- Utilize technical skills to handle customer service software and tools efficiently
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to improve customer service processes and outcomes
- Monitor and report on customer service metrics to identify areas for improvement
- Assist in the development and implementation of customer service policies and procedures
- Ensure compliance with company standards and regulations in all customer service activities
- Support inventory management by coordinating with warehouse teams and tracking stock levels
- Facilitate inbound logistics processes to ensure timely delivery of goods
- Communicate effectively with customers and internal teams to resolve any logistical issues
- Provide training and support to junior team members as needed
- Stay updated on industry trends and best practices to enhance customer service delivery
Qualifications
- Must have strong experience in customer service with excellent communication skills in English
- Should have a good understanding of inventory management and warehouse management
- Experience in inbound logistics within the retail domain is highly desirable
- Must be proficient in using customer service software and tools
- Should have the ability to work in rotational shifts and adapt to a work-from-home environment
- Must be detail-oriented with strong organizational skills
- Should have the ability to collaborate effectively with team members and other departments.
Certifications Required
Certified Customer Service Professional (CCSP) or equivalent certification is preferred.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.