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Infra Ops Specialist

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Job Summary

We are seeking an experienced Infra Ops Specialist with 8 to 12 years of experience to join our dynamic team. The ideal candidate will have a strong background in Dynatrace and will be responsible for ensuring the smooth operation of our infrastructure. This hybrid role offers the flexibility of working both remotely and on-site with no travel required. The successful candidate will play a crucial role in maintaining and optimizing our systems to support the companys mission and impact on soci


Responsibilities

  • Oversee the daily operations of IT infrastructure to ensure optimal performance and availability.
  • Provide expert support and troubleshooting for IT Service Management processes.
  • Implement and manage ServiceNow ITOM solutions to enhance IT operations.
  • Utilize Dynatrace for monitoring and improving system performance.
  • Collaborate with cross-functional teams to ensure alignment of IT services with business needs.
  • Develop and maintain documentation for IT infrastructure processes and procedures.
  • Conduct regular assessments and audits of IT infrastructure to identify areas for improvement.
  • Lead the implementation of new technologies and tools to enhance IT operations.
  • Ensure compliance with industry standards and best practices in IT Service Management.
  • Provide training and support to team members on ITOM and Dynatrace tools.
  • Monitor and analyze system performance metrics to proactively address potential issues.
  • Coordinate with vendors and service providers to ensure the timely delivery of IT services.
  • Contribute to the development of IT policies and procedures to support organizational goals.

    • Qualifications

  • Possess extensive experience in IT Service Management demonstrating a deep understanding of ITIL processes.
  • Have hands-on experience with ServiceNow ITOM showcasing the ability to implement and manage ITOM solutions effectively.
  • Demonstrate proficiency in using Dynatrace for system monitoring and performance optimization.
  • Exhibit strong analytical and problem-solving skills to address complex IT infrastructure issues.
  • Show excellent communication and collaboration skills to work effectively with cross-functional teams.
  • Have a proven track record of managing IT infrastructure operations in a hybrid work environment.
  • Display a commitment to continuous learning and staying updated with the latest industry trends and technologies.

    • Certifications Required

    Certified Dynatrace Professional ITIL Foundation Certification

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000 associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    Disclaimer: 
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

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