Job Summary
We are seeking a dynamic and experienced Training Lead to join our team. The ideal candidate will be responsible for creating and implementing strategic training plans while also leading the development and execution of training programs to support our partner initiatives with a focus on partner training with carriers and retailers. The role involves close collaboration with both internal teams and external partners to ensure effective training strategies. This is a remote opportunity that requires flexibility to travel within Mexico and the region.
Responsibilities
· Own training planning (working with internal teams working with partners partner prioritization) operations (training logistics approvals of localization content creation) training delivery (in person &virtual) and KPI tracking (according to central formats) end-to-end for all applicable regions.
· Collaborate closely with Cognizant and client leadership teams to design and implement product training structures coordinating with vendors and external agencies as needed.
· Consult with business partners and stakeholders to determine effective partner training & enablement strategies and design training programs to support products.
· Conduct task analysis report training progress and evaluate results to provide recommendations to stakeholders.
· Manage the local execution of formal and informal training across all retail partners including instructor-led workshops e-learning modules one-pagers and demos.
· Adapt global content to regional needs and develop local content for customers and partners while adhering to brand guidelines.
· Organize scaled events and presentations for carrier & retailer partners during events.
· Coordinate field training teams in-store and call centers (where applicable) including onboarding content development and strategy implementation.
Skill & Qualification
· Bachelor’s degree in education Instructional Design or a related field or equivalent practical experience.
· Strong background in training positions.
· Fluency in Spanish and English are mandatory. Fluency in other languages is a distinct advantage.
· Experience in building and executing comprehensive dynamic training programs in a Consumer Electronics Environment (OEM) and/or retail
· User or seller experience of Android related products ideally Android mobile & Android Ecosystem.
· Proficiency in mobile technology event management in a high-growth fast-paced environment.
· Excellent project management skills including the ability to manage multiple internal stakeholders’ external agencies and event vendors.
· Passion for technology with up-to-date knowledge of the latest products and trends within Consumer Electronics Environment (OEM) and carrier market.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.