Skip to main content

TM-CX Niche

a person sitting at a table with a laptop


Job Summary

Join our team as a TM-CX Niche professional where you will leverage your expertise in AGILE methodologies to enhance application support and governance risk and compliance processes. With a hybrid work model and day shifts you will contribute to optimizing our operations without the need for travel. Your role will be pivotal in driving efficiency and ensuring robust compliance frameworks.


Responsibilities

  • Lead the implementation of AGILE methodologies to streamline application support processes and improve service delivery.
  • Oversee the governance risk and compliance frameworks to ensure adherence to industry standards and regulations.
  • Provide expert guidance on AGILE practices to enhance team collaboration and project outcomes.
  • Collaborate with cross-functional teams to identify and mitigate risks associated with application support.
  • Develop strategies to optimize application support operations focusing on efficiency and effectiveness.
  • Monitor compliance with established governance protocols and recommend improvements as necessary.
  • Facilitate workshops and training sessions to promote AGILE principles and practices across the organization.
  • Analyze application support metrics to identify trends and areas for improvement.
  • Implement best practices in governance risk and compliance to safeguard organizational assets.
  • Coordinate with stakeholders to ensure alignment of application support activities with business objectives.
  • Drive continuous improvement initiatives within the application support domain to enhance service quality.
  • Evaluate the effectiveness of governance risk and compliance measures and propose enhancements.
  • Support the development of policies and procedures that align with AGILE methodologies and compliance requirements.

    • Qualifications

  • Possess extensive experience in AGILE methodologies demonstrating a strong ability to lead and implement these practices effectively.
  • Have a solid background in application support showcasing the ability to optimize processes and improve service delivery.
  • Demonstrate knowledge in governance risk and compliance with a focus on maintaining industry standards.
  • Exhibit strong analytical skills to assess application support metrics and identify improvement opportunities.
  • Show proficiency in coordinating with cross-functional teams to achieve business objectives.
  • Display excellent communication skills to facilitate workshops and training sessions on AGILE practices.
  • Hold a proven track record of driving continuous improvement initiatives within the application support domain.

    • Certifications Required

    Certified ScrumMaster (CSM) AGILE Certified Practitioner (PMI-ACP)

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000 associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    Disclaimer: 
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

    Join our talent community

    Haven’t found the right opportunity yet? Receive the latest updates on job opportunities, recruitment events and company news tailored just for you.

    Sign up