Service Delivery Manager

Service Delivery Manager

Who We Are

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at: www.cognizant.com

Job Summary

As a Service Delivery Manager in the Transportation Management domain, you will leverage your expertise in delivery management and system architecture to drive impactful solutions. With a hybrid work model and day shifts you will collaborate with cross-functional teams to enhance product offerings ensuring seamless integration and optimal performance.

Responsibilities

• Oversee delivery management processes to ensure timely and efficient project completion
• Collaborate with cross-functional teams to identify and address product improvement opportunities
• Provide expert guidance on transportation management strategies to optimize operational efficiency
• Develop and maintain comprehensive documentation for system architecture and delivery management processes
• Facilitate workshops and training sessions to enhance team capabilities in transportation management
• Monitor and evaluate system performance to ensure alignment with business objectives
• Implement best practices in delivery management to drive continuous improvement
• Coordinate with stakeholders to gather requirements and translate them into actionable solutions
• Support the integration of new technologies into existing systems to enhance functionality
• Communicate effectively with global teams using multilingual skills to ensure clarity and collaboration
• Contribute to the company's purpose by delivering solutions that enhance transportation management and societal impact Qualifications

Domain Skills

• Possess a strong background in delivery management and system architecture
• Demonstrate expertise in transportation management within the Manlog domain
• Exhibit proficiency in English Spanish and Portuguese for effective communication
• Display strong analytical skills to assess and improve system performance
• Have experience in facilitating workshops and training sessions for team development
• Show capability to integrate new technologies into existing systems for enhanced functionality.
• understand the process of receiving goods (inbound and outbound materials),
• invoices,
• loading and unloading.
• .net is a differential.
• SQL.
• MVC,
• ITIL,
• incident management,
• problem management

Work Model

• Hybrid (Day Shift)

Why Cognizant?

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• A highly competitive benefits and salary package.
• Opportunity to work for leading global companies.

Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all of our advertised openings.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.