At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
Requirements:
+6 years of experience with Intune, Autopilot, SCCM and Desktop support skills
o • Oversee the daily operations of the field services to ensure timely and effective resolution of user issues.
o • Provide expert break and fix support, audio and video in conferencing rooms, imaging, hands and eyes support, advanced desktop support complex technical challenges with precision and efficiency.
o • Collaborate with cross-functional teams to enhance service delivery and streamline support processes.
o • Implement best practices for incident management and service request ensuring minimal disruption to business operations.
o • Develop and maintain comprehensive documentation for support procedures and troubleshooting guides.
o • Monitor system performance and proactively identify areas for improvement to enhance user experience.
o • Conduct regular training sessions for support staff to ensure high levels of technical proficiency.
o • Analyze support metrics to identify trends and implement strategies for continuous improvement.
o • Coordinate with vendors and third-party providers to ensure seamless integration and support of external applications.
o • Lead initiatives to automate routine support tasks increasing efficiency and reducing response times.
o • Ensure compliance with organizational policies and industry standards in all support activities.
o • Communicate effectively with stakeholders to provide updates on support issues and resolutions.
o • Foster a culture of customer-centricity within the support team prioritizing user satisfaction.
ADVANCED ENGLISH IS A MUST
Hybrid role in CDMX
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
