As a Business Intelligence, Business Analysis & WFM Team Lead, you will make an impact by driving data culture, advanced analytics, and workforce optimization through AI-powered insights and strategic leadership. You will be a valued member of the Data, Analytics & Operations team, working closely with global stakeholders, executive leadership, and cross-functional partners.
In this role, you will:
Lead, mentor, and develop a high-performing team of BI/BA Specialists and WFM Analysts, fostering a culture of accountability, continuous learning, and data excellence
Oversee Workforce Management operations, including forecasting, capacity planning, scheduling, and real-time management to ensure SLA adherence
Define and execute the strategy for AI, automation, and predictive analytics to enhance both business insights and operational efficiency
Translate complex data into executive-level presentations, delivering actionable insights to C-level stakeholders and global partners
Collaborate with Operations, Finance, and HR to align workforce planning with financial targets and business growth objectives
Work model: onsite
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Full professional fluency in English and Portuguese, with experience supporting global stakeholders
Proven leadership experience managing or mentoring teams in Business Intelligence, Analytics, Operations, or Workforce Management environments
Strong knowledge of Workforce Management concepts, including forecasting models (Erlang), shrinkage, utilization, occupancy, and scheduling
Experience implementing AI tools, automation, or LLM-based solutions to optimize data workflows and team productivity
Excellent communication, storytelling, and presentation skills, with experience delivering insights to senior leadership
Strong problem-solving capabilities and the ability to make data-driven decisions in fast-paced environments
These will help you stand out
Experience with WFM platforms such as Verint, NICE InContact, Genesys, or Teleopti, along with CRM tools like Salesforce or Google CRM
Proficiency in SQL and familiarity with Python or R for advanced analytics and forecasting models
Understanding of data warehousing (BigQuery, Snowflake) and ETL/ELT processes for effective collaboration with Data Engineering teams
Certifications such as COPC, Lean Six Sigma, Agile/Scrum, or relevant analytics/digital certifications
Advanced experience with BI and data visualization tools such as Power BI, Tableau, or Looker, including data modeling capabilities
Please, upload your resume in English.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting perspectives to this role.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
