Job Title: Site Support Tech
Job Location: Onsite- Santa Monica, CA, USA
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
The Site Support Tech is a customer-facing technical professional responsible for providing onsite and remote support to end users, ensuring timely resolution of hardware, software, and infrastructure-related issues.
This role plays a critical part in maintaining operational efficiency, user productivity, and service excellence by diagnosing technical problems, performing repairs, and supporting IT infrastructure in a fast-paced corporate environment.
Salary and Other Compensation:
The annual salary for this position is between $60,000 to $70,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
In this role, you will
Deliver comprehensive onsite hardware and software support, including break/fix services.
Provide deskside support covering PC staging, asset management, software installation, troubleshooting, and printer support.
Manage and resolve ServiceNow (or equivalent ITSM) tickets, ensuring timely updates and closure.
Perform end-user support across desktops, laptops, mobile devices, and peripherals.
Diagnose and resolve end-user system issues, implementing effective repair solutions.
Conduct virus detection, prevention, and eradication to maintain system security.
Troubleshoot network connectivity issues to ensure seamless communication between devices and network systems.
Support account management tasks, including user setup, access requests, and compliance activities.
Maintain accurate records for asset tracking and inventory management.
Provide printer, scanner, and VoIP phone system support as required.
Collaborate with teams and stakeholders to ensure high-quality service delivery and customer satisfaction.
What you’ll need to succeed (required skills)
· Technical degree or equivalent experience in end-user support.
· 4-6 years of hands-on experience in deskside support and troubleshooting (hardware, software, networking, printing, file shares, etc.).
· Strong knowledge of Windows (7/10) and macOS/iOS systems, with ability to resolve OS-related issues.
· Proficiency in Microsoft Office 365 applications.
· Experience with ServiceNow or similar ITSM tools.
· Familiarity with Active Directory (user account creation and management).
· Experience supporting mobile devices and enterprise infrastructure environments.
· Knowledge of computer asset tracking and inventory systems.
· Understanding of antivirus tools (e.g., Symantec Endpoint Protection).
· Exposure to VoIP systems and network phone administration.
· Ability to lift up to 50 lbs when handling IT equipment.
· Excellent customer service, communication, and multitasking skills.
· Strong team collaboration mindset.
· Bilingual proficiency in English and Spanish is an asset.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week at a client location in Santa Monica, CA, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
