Job Title: Site Support Tech
Job Location: Onsite- Santa Monica, CA, USA
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
The Site Support Tech is a customer-facing technical professional responsible for providing onsite and remote support to end users, ensuring timely resolution of hardware, software, and infrastructure-related issues.
This role plays a critical part in maintaining operational efficiency, user productivity, and service excellence by diagnosing technical problems, performing repairs, and supporting IT infrastructure in a fast-paced corporate environment.
Salary and Other Compensation:
The annual salary for this position is between $60,000 to $70,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
In this role, you will
Deliver comprehensive onsite hardware and software support, including break/fix services.
Provide deskside support covering PC staging, asset management, software installation, troubleshooting, and printer support.
Manage and resolve ServiceNow (or equivalent ITSM) tickets, ensuring timely updates and closure.
Perform end-user support across desktops, laptops, mobile devices, and peripherals.
Diagnose and resolve end-user system issues, implementing effective repair solutions.
Conduct virus detection, prevention, and eradication to maintain system security.
Troubleshoot network connectivity issues to ensure seamless communication between devices and network systems.
Support account management tasks, including user setup, access requests, and compliance activities.
Maintain accurate records for asset tracking and inventory management.
Provide printer, scanner, and VoIP phone system support as required.
Collaborate with teams and stakeholders to ensure high-quality service delivery and customer satisfaction.
What you’ll need to succeed (required skills)
· Technical degree or equivalent experience in end-user support.
· 4-6 years of hands-on experience in deskside support and troubleshooting (hardware, software, networking, printing, file shares, etc.).
· Strong knowledge of Windows (7/10) and macOS/iOS systems, with ability to resolve OS-related issues.
· Proficiency in Microsoft Office 365 applications.
· Experience with ServiceNow or similar ITSM tools.
· Familiarity with Active Directory (user account creation and management).
· Experience supporting mobile devices and enterprise infrastructure environments.
· Knowledge of computer asset tracking and inventory systems.
· Understanding of antivirus tools (e.g., Symantec Endpoint Protection).
· Exposure to VoIP systems and network phone administration.
· Ability to lift up to 50 lbs when handling IT equipment.
· Excellent customer service, communication, and multitasking skills.
· Strong team collaboration mindset.
· Bilingual proficiency in English and Spanish is an asset.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week at a client location in Santa Monica, CA, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
À propos de nous
Cognizant (NASDAQ: CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
