Job Summary
This role focuses on providing high quality Japanese language support for map related products in a work from office environment. The candidate will interpret and respond to Japanese content support customers with map functionality queries and ensure accurate data handling. The position suits early career talent with strong communication in Japanese and an interest in customer support.
Responsibilities
- Perform map related research using Japanese content to validate addresses points of interest and route information and document findings clearly in internal tools
- Handle incoming queries about map features in Japanese and provide accurate and courteous responses that improve customer satisfaction
- Review customer feedback in Japanese identify recurring issues with map data and document them for internal resolution by technical teams
- Execute data quality checks on Japanese map attributes and ensure that corrections are applied consistently to maintain reliable map experiences
- Communicate clearly in Japanese and basic English with internal stakeholders to clarify ambiguous map data and ensure shared understanding of issues
- Translate short Japanese text related to maps into simple English descriptions to support internal documentation and reporting workflows
- Update case records and task trackers with concise notes on each interaction or analysis to provide traceability of work performed
- Collaborate with peer team members in the office to share findings align on best practices and maintain a uniform approach to handling Japanese map content
- Apply problem solving techniques to interpret incomplete or conflicting Japanese information and recommend the most plausible mapping outcomes
- Adhere strictly to defined processes quality guidelines and data privacy rules while working with customer and map information in Japanese
- Participate in training sessions on new map features tools and quality standards and promptly apply this learning in daily tasks
- Support creation of simple knowledge base notes in Japanese where required to help future agents handle similar map related customer scenarios
- Contribute to continuous improvement by suggesting process enhancements based on recurring patterns observed in Japanese customer interactions
Qualifications
- Possess novice level ability to read write and speak Japanese sufficient to understand basic content and respond with clear simple sentences in a professional context
- Demonstrate strong listening and comprehension skills to accurately capture customer issues expressed in Japanese and convert them into structured problem statements
- Show familiarity with basic customer support concepts such as empathy timely response and clear communication even if gained through internships or academic projects
- Exhibit comfort working with desktop applications web tools and map interfaces while maintaining attention to detail on text and numeric data fields
- Display willingness to learn more about customer service practices and geographic information concepts that are essential for delivering precise map support
- Adapt quickly to new guidelines and tool updates while maintaining consistent performance in a dynamic office based environment
- Maintain a positive and inclusive communication style with colleagues and customers from diverse backgrounds supporting a respectful and collaborative workplace
Certifications Required
Japanese Language Proficiency Test N4 or equivalent beginner Japanese certification at least N2
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
