Job Summary
This role focuses on providing high quality Japanese language support for map related products in a work from office environment. The candidate will interpret and respond to Japanese content support customers with map functionality queries and ensure accurate data handling. The position suits early career talent with strong communication in Japanese and an interest in customer support.
Responsibilities
- Perform map related research using Japanese content to validate addresses points of interest and route information and document findings clearly in internal tools
- Handle incoming queries about map features in Japanese and provide accurate and courteous responses that improve customer satisfaction
- Review customer feedback in Japanese identify recurring issues with map data and document them for internal resolution by technical teams
- Execute data quality checks on Japanese map attributes and ensure that corrections are applied consistently to maintain reliable map experiences
- Communicate clearly in Japanese and basic English with internal stakeholders to clarify ambiguous map data and ensure shared understanding of issues
- Translate short Japanese text related to maps into simple English descriptions to support internal documentation and reporting workflows
- Update case records and task trackers with concise notes on each interaction or analysis to provide traceability of work performed
- Collaborate with peer team members in the office to share findings align on best practices and maintain a uniform approach to handling Japanese map content
- Apply problem solving techniques to interpret incomplete or conflicting Japanese information and recommend the most plausible mapping outcomes
- Adhere strictly to defined processes quality guidelines and data privacy rules while working with customer and map information in Japanese
- Participate in training sessions on new map features tools and quality standards and promptly apply this learning in daily tasks
- Support creation of simple knowledge base notes in Japanese where required to help future agents handle similar map related customer scenarios
- Contribute to continuous improvement by suggesting process enhancements based on recurring patterns observed in Japanese customer interactions
Qualifications
- Possess novice level ability to read write and speak Japanese sufficient to understand basic content and respond with clear simple sentences in a professional context
- Demonstrate strong listening and comprehension skills to accurately capture customer issues expressed in Japanese and convert them into structured problem statements
- Show familiarity with basic customer support concepts such as empathy timely response and clear communication even if gained through internships or academic projects
- Exhibit comfort working with desktop applications web tools and map interfaces while maintaining attention to detail on text and numeric data fields
- Display willingness to learn more about customer service practices and geographic information concepts that are essential for delivering precise map support
- Adapt quickly to new guidelines and tool updates while maintaining consistent performance in a dynamic office based environment
- Maintain a positive and inclusive communication style with colleagues and customers from diverse backgrounds supporting a respectful and collaborative workplace
Certifications Required
Japanese Language Proficiency Test N4 or equivalent beginner Japanese certification at least N2
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
