Senior Consulting Manager – Salesforce & Process Optimization
Description - External
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 6,000+ experts dedicated to helping clients reimagine their business. Blending deep industry expertise with technology-led advisory capabilities, we deliver innovative solutions for Fortune 500 clients. And now, we’re looking for our next colleague to help shape the future of consulting. Could it be you?
About the Role
The Senior Consultant Manager – Salesforce & Process Optimization will lead end‑to‑end Salesforce‑enabled transformation initiatives, partnering with business and IT stakeholders to design scalable solutions, optimize operational workflows, and drive measurable business outcomes. This role blends deep Salesforce expertise with strong process‑consulting capabilities to modernize enterprise operations and elevate customer, patient, and employee experiences.
In this role you will:
- Lead Salesforce transformation engagements, including discovery, solution design, and delivery across multi-cloud environments
- Assess current-state processes, identify inefficiencies, and design future-state workflows using Lean and automation frameworks
- Collaborate with cross-functional teams (Sales, Service, Operations, IT, Compliance) to drive alignment and scalable adoption
- Translate business requirements into technical solutions, including user stories, process maps, and solution architecture
- Facilitate workshops, executive briefings, and stakeholder alignment sessions
Work Model:
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations
What you need to have to be considered:
- 10+ years of hands-on Salesforce experience (configuration, solution design, multi-cloud delivery)
- Strong process consulting expertise, including workflow analysis and operational redesign
- Proven experience leading discovery sessions and facilitating stakeholder workshops
- Experience with Salesforce Clouds (Sales, Service, Experience, or Revenue Cloud)
- Strong communication and executive-level presentation skills
These will help you stand out:
- Salesforce certifications (Administrator, Advanced Administrator, or Consultant-level)
- Experience in healthcare, technology, or other regulated industries
- Familiarity with Lean, Six Sigma, or other process optimization methodologies
- Experience in change management, user adoption, or operating model design
Salary and other Compensation:
The annual salary for this position is between $98,853 - $158,500 depending on experience and other qualifications of the successful candidate.
Eligible for Cognizant’s discretionary annual incentive program, subject to applicable plan terms.
Benefits
Medical, dental, vision, and life insurance.
401(k) plan with company contributions.
Employee Stock Purchase Plan.
Employee Assistance Program.
15 Paid holidays plus PTO.
Paid parental leave and fertility assistance.
Learning and development programs and certifications.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
