Senior Consulting Manager – Salesforce & Process Optimization
Description - External
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 6,000+ experts dedicated to helping clients reimagine their business. Blending deep industry expertise with technology-led advisory capabilities, we deliver innovative solutions for Fortune 500 clients. And now, we’re looking for our next colleague to help shape the future of consulting. Could it be you?
About the Role
The Senior Consultant Manager – Salesforce & Process Optimization will lead end‑to‑end Salesforce‑enabled transformation initiatives, partnering with business and IT stakeholders to design scalable solutions, optimize operational workflows, and drive measurable business outcomes. This role blends deep Salesforce expertise with strong process‑consulting capabilities to modernize enterprise operations and elevate customer, patient, and employee experiences.
In this role you will:
- Lead Salesforce transformation engagements, including discovery, solution design, and delivery across multi-cloud environments
- Assess current-state processes, identify inefficiencies, and design future-state workflows using Lean and automation frameworks
- Collaborate with cross-functional teams (Sales, Service, Operations, IT, Compliance) to drive alignment and scalable adoption
- Translate business requirements into technical solutions, including user stories, process maps, and solution architecture
- Facilitate workshops, executive briefings, and stakeholder alignment sessions
Work Model:
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations
What you need to have to be considered:
- 10+ years of hands-on Salesforce experience (configuration, solution design, multi-cloud delivery)
- Strong process consulting expertise, including workflow analysis and operational redesign
- Proven experience leading discovery sessions and facilitating stakeholder workshops
- Experience with Salesforce Clouds (Sales, Service, Experience, or Revenue Cloud)
- Strong communication and executive-level presentation skills
These will help you stand out:
- Salesforce certifications (Administrator, Advanced Administrator, or Consultant-level)
- Experience in healthcare, technology, or other regulated industries
- Familiarity with Lean, Six Sigma, or other process optimization methodologies
- Experience in change management, user adoption, or operating model design
Salary and other Compensation:
The annual salary for this position is between $98,853 - $158,500 depending on experience and other qualifications of the successful candidate.
Eligible for Cognizant’s discretionary annual incentive program, subject to applicable plan terms.
Benefits
Medical, dental, vision, and life insurance.
401(k) plan with company contributions.
Employee Stock Purchase Plan.
Employee Assistance Program.
15 Paid holidays plus PTO.
Paid parental leave and fertility assistance.
Learning and development programs and certifications.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
