Job Summary
Serve as a specialist in enrollment and billing operations for payer clients ensuring accurate member data management and compliant premium processing within a hybrid night shift model. Apply strong MS Office skills and HIPAA knowledge to maintain data integrity support issue resolution and contribute to reliable healthcare coverage for members and providers.
Responsibilities
- Manage end to end enrollment processing activities to ensure timely and accurate setup of member records for payer clients in alignment with plan rules and regulatory expectations.
- Coordinate billing cycles for premiums and adjustments to maintain precise financial records that support stable revenue flow and reliable coverage for members.
- Validate member eligibility demographic details and product selections using MS Office tools to reduce errors and avoid downstream claim processing issues.
- Analyze enrollment and billing discrepancies by comparing source data system records and payer reports to identify root causes and propose corrective actions.
- Document all enrollment and billing actions in standard templates using spreadsheets and word processing tools to create auditable transaction histories.
- Apply HIPAA privacy concepts during daily handling of protected health information to safeguard member data and support regulatory compliance.
- Respond to internal queries on enrollment status premium amounts and account changes with clear and timely explanations that enable informed decisions.
- Collaborate with cross functional operations and quality teams to refine enrollment and billing workflows that enhance accuracy speed and member satisfaction.
- Track work items and service level targets to ensure all enrollment and billing tasks are completed within agreed timelines and quality thresholds.
- Support testing of minor system changes or configuration updates by executing defined scenarios and documenting observed issues for technical teams.
- Prepare recurring operational reports using spreadsheets to summarize volumes errors and trends that inform process improvements.
- Assist in creating and updating standard operating procedures for enrollment and billing tasks so that knowledge is captured and consistently applied.
- Adapt to a hybrid night shift work environment while maintaining productivity clear communication and adherence to all security guidelines.
Qualifications
- Understand payer domain concepts such as member eligibility plan benefits premium rules and coordination of benefits sufficient to interpret enrollment and billing scenarios accurately.
- Use MS Office applications with strong proficiency including spreadsheets for data analysis word processors for documentation and presentations for simple status updates.
- Apply HIPAA knowledge in practical situations by recognizing sensitive data following access protocols and supporting secure information exchange.
- Demonstrate at least one year of experience in enrollment billing or similar payer operations functions with attention to detail and error prevention.
- Communicate clearly in both written and verbal form with operations teams supervisors and where applicable client contacts to resolve issues efficiently.
- Manage time effectively during night shifts in a hybrid work setup by organizing tasks prioritizing queues and meeting daily production and quality goals.
- Show willingness to learn new payer products system features and updated guidelines to keep enrollment and billing practices current and effective.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
