Job Summary
This role supports policy servicing activities for a global property and casualty portfolio in a structured work from office environment during night shifts. The professional will prepare update and validate policy data using MS Office tools to ensure accuracy timeliness and compliance with internal standards. The role contributes to a dependable customer experience and supports better risk decisions for clients.
Responsibilities
Perform policy servicing tasks such as data entry validation and document preparation in MS Office to maintain accurate and updated policy records for global clientsExecute endorsement processing renewals and policy amendments by following documented standard procedures to ensure consistent and reliable service deliveryReview source documents and client instructions carefully to identify missing information and discrepancies before updating policy records in internal systemsCoordinate with internal stakeholders through email and collaboration tools to clarify instructions and resolve policy data queries within agreed timelinesPrepare structured reports and logs in MS Office to track completed transactions error trends and process compliance for periodic reviewConduct quality checks on assigned work items to confirm adherence to accuracy targets and promptly correct identified issues to reduce reworkManage daily work queues during night shift hours by prioritizing items based on urgency and service level commitments to meet productivity goalsAdhere to company policies information security guidelines and regulatory requirements while handling sensitive policyholder information and documentationDocument step by step process updates and improvement suggestions in a clear format to support standardization and future training needsSupport process improvement efforts by sharing recurring issues data quality challenges and practical ideas that can help streamline policy servicing activitiesRespond to queries from supervisors and quality teams with clear explanations of actions taken on policy records to support transparent operationsAdapt to changes in client instructions templates and formats by quickly learning new procedures and applying them consistently in daily tasksContribute to the company mission by ensuring that policy records are reliable timely and usable which helps clients manage risk and supports broader community resilience
Qualifications
Possess one to three years of experience in back office operations or policy servicing roles with regular use of MS Office applications for data intensive workDemonstrate strong proficiency in MS Excel MS Word and MS Outlook including handling large datasets formatted documents and structured email communicationExhibit solid analytical ability and attention to detail to detect anomalies incomplete information and formatting errors in policy documents and data filesShow familiarity with property and casualty insurance concepts such as policy period coverage limits premiums and endorsements as a desirable domain backgroundDisplay effective written communication skills that enable preparation of clear status updates process notes and responses to internal stakeholdersOperate efficiently in a night shift work from office model while maintaining consistent productivity and focus throughout the scheduled hoursWork comfortably in a structured team environment by following standard procedures accepting feedback and aligning with shared performance objectives
Certifications Required
Preferred certifications include MS Office Specialist or equivalent and any property and casualty insurance foundation credential
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
