Cognizant is a global professional services company that supports organizations in addressing business and technology challenges through innovation, operational excellence, and digital transformation. We foster a collaborative and inclusive work environment that enables employees to contribute to meaningful projects, work with diverse teams, and grow their careers.
We are seeking a Training Manager / Training Instructor to lead and support driver training programs. This role is responsible for delivering training, assessing performance, maintaining compliance with operational and safety requirements, and continuously improving training effectiveness. The successful candidate will demonstrate strong facilitation skills, operational knowledge, and a commitment to safety and quality standards.
Responsibilities
- Plan, coordinate, and deliver classroom, virtual, and practical training programs for new and existing drivers.
- Manage training logistics, including scheduling, facilities, vehicles, equipment, and training materials.
- Facilitate engaging training sessions using a variety of instructional techniques to support different learning styles.
- Deliver training on operational procedures, diagnostic guides, troubleshooting processes, mobile device configuration, laptop setup, monitoring systems, and related operational tools.
- Monitor learner progress and ensure completion of assigned learning plans through the Learning Management System (LMS).
- Evaluate participant performance through assessments, observations, and practical evaluations.
- Conduct driver certification and recertification activities, including behind-the-wheel assessments and coaching sessions.
- Provide targeted coaching and development support to address identified performance gaps.
- Ensure training programs comply with business requirements, applicable regulations, and quality management standards.
- Support safety initiatives, including incident investigations, compliance activities, and safety awareness programs.
- Review incidents, accidents, and workplace injuries to identify training opportunities and preventive actions.
- Conduct driver observations and performance reviews to promote safe and effective operating practices.
- Participate in client and operational meetings, providing training updates and recommendations as required.
- Maintain training records, certification documentation, attendance records, and assessment results.
- Prepare daily, weekly, and monthly reports on training activities, learner progress, and training effectiveness.
- Support inventory management and maintenance of training equipment and resources.
- Mentor and support other instructors to encourage consistency and quality in training delivery.
Collaborate with operational teams, site leadership, and stakeholders to continuously improve training programs and processes.
Required Skills & Qualifications
- High School Diploma or equivalent.
- Valid driver's license with a strong driving and safety record.
- Experience delivering training, coaching, mentoring, or facilitating learning programs.
- Knowledge of transportation, logistics, fleet operations, mobility services, or similar operational environments.
- Strong facilitation, presentation, and instructional skills.
- Ability to assess performance and provide constructive coaching and feedback.
- Understanding of safety, compliance, and operational procedures.
- Proficiency with Google Workspace or equivalent productivity tools.
- Strong organizational, planning, and time-management skills.
- Excellent verbal and written communication skills.
- Ability to build effective working relationships across multiple stakeholder groups.
- Strong problem-solving and analytical abilities.
- High attention to detail and ability to identify risks, gaps, and improvement opportunities.
- Ability to manage multiple priorities in a fast-paced and evolving environment.
- Flexibility to travel as business needs require.
- Ability to work flexible schedules and rotational shifts when required.
- Ability to operate vehicles in a variety of driving conditions and environments and remain seated for extended periods as required.
- Experience with autonomous vehicle operations, driver training programs, transportation, logistics, or fleet management is preferred.
- Familiarity with adult learning principles, learning management systems, and training program development is preferred.
- Ability to work effectively in diverse and collaborative team environments.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
