Job Summary
This hybrid night shift position in policy servicing focuses on accurate processing of changes and endorsements using office productivity tools for an international insurance client. The role involves careful review of policy data timely execution of service requests and clear documentation to support business continuity. The work emphasizes precision service quality and compliance with established procedures.
Responsibilities
- Review policy servicing requests for changes and endorsements to ensure that all required information is complete accurate and compliant with defined servicing guidelines before processing begins.
- Process policy changes and endorsements using office productivity tools with strong attention to detail so that all updates are recorded correctly in the relevant systems and documents.
- Validate customer and policy data by cross checking multiple internal sources and reference documents to minimize errors and avoid rework during the endorsement lifecycle.
- Document each servicing activity in a clear and structured manner so that audit trails remain complete and support easy tracking of historical changes for business stakeholders.
- Communicate clearly in written and spoken English with internal teams to clarify incomplete instructions or inconsistent data and to ensure that service requests are fully understood before execution.
- Escalate any policy servicing issues missing information or potential risks promptly to supervisors or designated contacts so that they can be resolved without delaying service level commitments.
- Adhere strictly to night shift schedules turnaround time targets and productivity expectations while maintaining accuracy in all servicing tasks to support global business operations.
- Follow established standard operating procedures and compliance rules for policy servicing to ensure that all changes and endorsements align with regulatory and client specific requirements.
- Use office productivity tools to prepare update and format policy documents spreadsheets and logs that track the progress and status of servicing work in a consistent manner.
- Monitor personal work queues and task lists proactively throughout the night shift so that high priority policy changes and endorsements are handled in a timely sequence.
- Contribute to continuous improvement by sharing observations on recurring issues in policy change requests and by suggesting practical refinements to templates or checklists.
- Support team members by sharing knowledge of servicing procedures and system steps when needed so that overall team performance and service quality remain stable.
- Participate in training sessions and self learning activities to strengthen understanding of changes and endorsements processes and to stay aligned with evolving client expectations.
Qualifications
- Possess foundational experience or academic exposure in office productivity tools and show the ability to create update and analyze documents and spreadsheets with accuracy.
- Demonstrate working knowledge of policy changes and endorsements in an insurance servicing context and show the ability to apply guidelines to real case scenarios.
- Exhibit strong communication skills in reading writing and speaking English to interpret servicing instructions and to document outcomes in a clear and concise manner.
- Show high attention to detail numerical accuracy and data validation skills so that policy records and endorsement summaries remain reliable and error free.
- Display willingness to work in a hybrid model and night shift environment while maintaining consistent productivity and adherence to company attendance expectations.
- Adapt quickly to new tools process updates and quality feedback so that servicing performance improves over time and continues to support client objectives.
- Maintain a professional and collaborative attitude that supports a respectful work environment and reinforces the company commitment to responsible service for policyholders.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
