Job Summary
Cognizant is seeking an experienced Pharmacovigilance Team Leader to oversee daily pharmacovigilance operations, ensure timely completion of safety case processing activities, and lead a high-performing team. The successful candidate will be responsible for workflow management, team performance, training compliance, and operational excellence while ensuring adherence to client requirements and Service Level Agreements (SLAs).
Key Responsibilities
Operations Management
- Ensure completion of all day-to-day pharmacovigilance activities and timely closure of all assigned cases.
- Manage case allocation and distribution across team members to achieve operational targets.
- Monitor timely updates of trackers, workflow reports, and metrics reporting.
- Ensure accurate and timely capture of operational metrics and performance indicators.
- Review daily workflow reports and proactively address any bottlenecks or risks.
- Collaborate with internal stakeholders and cross-functional teams to obtain information required for smooth day-to-day operations.
- Ensure compliance with established processes, quality standards, and client requirements.
Team Leadership & People Management
- Lead, mentor, and support team members to achieve individual and team objectives.
- Ensure completion of required training plans and maintain team training compliance.
- Monitor team productivity, quality, and adherence to SLAs.
- Provide coaching, guidance, and regular performance feedback to team members.
- Drive team engagement and foster a collaborative work environment.
- Support continuous learning and professional development initiatives.
Quality & Continuous Improvement
- Identify process improvement opportunities and support implementation of best practices.
- Ensure knowledge sharing within the team and promote continuous product knowledge updates.
- Coordinate problem-solving initiatives and support resolution of operational challenges.
- Contribute to maintaining a culture of quality, compliance, and operational excellence.
Required Experience
- Minimum 5 years of experience in Pharmacovigilance / Drug Safety operations.
- Minimum 1 year of people management or team leadership experience preferred.
- Experience in case processing, case review, workflow management, and team coordination.
- Experience working in a regulated healthcare, pharmaceutical, or life sciences environment is preferred.
Educational Qualifications
- Bachelor's Degree in Life Sciences or Non-Life Sciences; OR
- Master's Degree or PhD in Healthcare-related disciplines such as:
- Pharmacy
- Medicine
- Alternative Medicine
- Nursing
- Life Sciences
Language Requirements
Japanese
- Native-level Japanese proficiency; or
- Japanese Language Proficiency Test (JLPT) N1 or equivalent.
English
- Business-level English proficiency (Reading, Writing, Listening, and Speaking).
- TOEIC score of 750 or above preferred.
- Candidates educated at an overseas university are highly desirable.
Required Competencies
- Strong team management and leadership capabilities.
- Excellent verbal and written communication skills.
- Strong learning agility and ability to adapt to changing business needs.
- Proven problem-solving and stakeholder management skills.
- Ability to coach and develop team members to improve overall team performance.
- Strong organizational and workload management skills.
- Commitment to quality, compliance, and customer satisfaction.
- Ability to maintain and share up-to-date product and process knowledge across the team.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
