Job Summary
Cognizant is seeking an experienced Pharmacovigilance Team Leader to oversee daily pharmacovigilance operations, ensure timely completion of safety case processing activities, and lead a high-performing team. The successful candidate will be responsible for workflow management, team performance, training compliance, and operational excellence while ensuring adherence to client requirements and Service Level Agreements (SLAs).
Key Responsibilities
Operations Management
- Ensure completion of all day-to-day pharmacovigilance activities and timely closure of all assigned cases.
- Manage case allocation and distribution across team members to achieve operational targets.
- Monitor timely updates of trackers, workflow reports, and metrics reporting.
- Ensure accurate and timely capture of operational metrics and performance indicators.
- Review daily workflow reports and proactively address any bottlenecks or risks.
- Collaborate with internal stakeholders and cross-functional teams to obtain information required for smooth day-to-day operations.
- Ensure compliance with established processes, quality standards, and client requirements.
Team Leadership & People Management
- Lead, mentor, and support team members to achieve individual and team objectives.
- Ensure completion of required training plans and maintain team training compliance.
- Monitor team productivity, quality, and adherence to SLAs.
- Provide coaching, guidance, and regular performance feedback to team members.
- Drive team engagement and foster a collaborative work environment.
- Support continuous learning and professional development initiatives.
Quality & Continuous Improvement
- Identify process improvement opportunities and support implementation of best practices.
- Ensure knowledge sharing within the team and promote continuous product knowledge updates.
- Coordinate problem-solving initiatives and support resolution of operational challenges.
- Contribute to maintaining a culture of quality, compliance, and operational excellence.
Required Experience
- Minimum 5 years of experience in Pharmacovigilance / Drug Safety operations.
- Minimum 1 year of people management or team leadership experience preferred.
- Experience in case processing, case review, workflow management, and team coordination.
- Experience working in a regulated healthcare, pharmaceutical, or life sciences environment is preferred.
Educational Qualifications
- Bachelor's Degree in Life Sciences or Non-Life Sciences; OR
- Master's Degree or PhD in Healthcare-related disciplines such as:
- Pharmacy
- Medicine
- Alternative Medicine
- Nursing
- Life Sciences
Language Requirements
Japanese
- Native-level Japanese proficiency; or
- Japanese Language Proficiency Test (JLPT) N1 or equivalent.
English
- Business-level English proficiency (Reading, Writing, Listening, and Speaking).
- TOEIC score of 750 or above preferred.
- Candidates educated at an overseas university are highly desirable.
Required Competencies
- Strong team management and leadership capabilities.
- Excellent verbal and written communication skills.
- Strong learning agility and ability to adapt to changing business needs.
- Proven problem-solving and stakeholder management skills.
- Ability to coach and develop team members to improve overall team performance.
- Strong organizational and workload management skills.
- Commitment to quality, compliance, and customer satisfaction.
- Ability to maintain and share up-to-date product and process knowledge across the team.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
