About the role
As a Salesforce Functional Architect / Senior Business Architect, you will make an impact by leading end-to-end Salesforce Life Sciences Cloud and Agentforce functional implementations for patient services and support programs within the pharmaceutical, biotech, and healthcare industries. You will be a valued member of the Salesforce Life Sciences consulting team and work collaboratively with client stakeholders, solution architects, developers, QA teams, Salesforce administrators, and global delivery teams across Canada, the United States, and offshore delivery centers.
In this role, you will:
- Lead end-to-end functional workstreams for Salesforce Life Sciences Cloud and Agentforce implementations.
- Conduct discovery workshops, business process assessments, and requirements gathering sessions with client stakeholders.
- Translate business requirements into epics, user stories, acceptance criteria, and functional specifications while driving backlog prioritization and Agile delivery.
- Design and optimize patient support program processes, including patient enrollment, benefits verification, prior authorization, patient assistance programs, case management, care coordination, adverse event reporting, consent management, and patient communications.
- Serve as the functional lead across distributed global delivery teams, ensuring requirement traceability, delivery quality, stakeholder alignment, and successful deployment outcomes.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- 12-15 years of Life Sciences industry, Salesforce consulting, functional analysis, or business analysis experience.
- Minimum 2+ years of experience working with Salesforce Life Sciences Cloud, Health Cloud, or healthcare-related Salesforce solutions.
- Proven experience delivering Patient Services or Patient Support Program implementations and independently leading client-facing discovery, requirements, and functional design workstreams.
- Strong understanding of Salesforce Life Sciences Cloud, Service Cloud, Health Cloud, Agentforce, and core Salesforce Platform capabilities.
- Experience working within Agile/Scrum delivery models and coordinating onsite, nearshore, and offshore delivery teams across multiple time zones.
- Strong knowledge of pharmaceutical and biotech patient support programs, patient onboarding, hub services, case management, and care coordination processes.
- Excellent facilitation, executive communication, stakeholder management, and workshop leadership skills.
These will help you stand out
- Salesforce Life Sciences Cloud Accreditation or Certification.
- Salesforce Administrator Certification.
- Hands-on Agentforce implementation experience and experience driving AI-assisted patient service operations.
- Experience with integrations involving patient service platforms, call centers, specialty pharmacy workflows, and healthcare ecosystems.
- Exposure to Data Cloud, MuleSoft integrations, omnichannel patient engagement solutions, and AI-enabled Salesforce implementations.
- Experience working with Canadian pharmaceutical or life sciences organizations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted until 9/15/2026
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Salary and Other Compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $125,000 – $180,000 CAD per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
Disclaimer
The compensation, benefits, and other employment terms described above are accurate as of the date of posting and may be modified in accordance with applicable laws and company policies.
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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
