About the role
As a Salesforce Functional Architect / Senior Business Architect, you will make an impact by leading end-to-end Salesforce Life Sciences Cloud and Agentforce functional implementations for patient services and support programs within the pharmaceutical, biotech, and healthcare industries. You will be a valued member of the Salesforce Life Sciences consulting team and work collaboratively with client stakeholders, solution architects, developers, QA teams, Salesforce administrators, and global delivery teams across Canada, the United States, and offshore delivery centers.
In this role, you will:
- Lead end-to-end functional workstreams for Salesforce Life Sciences Cloud and Agentforce implementations.
- Conduct discovery workshops, business process assessments, and requirements gathering sessions with client stakeholders.
- Translate business requirements into epics, user stories, acceptance criteria, and functional specifications while driving backlog prioritization and Agile delivery.
- Design and optimize patient support program processes, including patient enrollment, benefits verification, prior authorization, patient assistance programs, case management, care coordination, adverse event reporting, consent management, and patient communications.
- Serve as the functional lead across distributed global delivery teams, ensuring requirement traceability, delivery quality, stakeholder alignment, and successful deployment outcomes.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- 12-15 years of Life Sciences industry, Salesforce consulting, functional analysis, or business analysis experience.
- Minimum 2+ years of experience working with Salesforce Life Sciences Cloud, Health Cloud, or healthcare-related Salesforce solutions.
- Proven experience delivering Patient Services or Patient Support Program implementations and independently leading client-facing discovery, requirements, and functional design workstreams.
- Strong understanding of Salesforce Life Sciences Cloud, Service Cloud, Health Cloud, Agentforce, and core Salesforce Platform capabilities.
- Experience working within Agile/Scrum delivery models and coordinating onsite, nearshore, and offshore delivery teams across multiple time zones.
- Strong knowledge of pharmaceutical and biotech patient support programs, patient onboarding, hub services, case management, and care coordination processes.
- Excellent facilitation, executive communication, stakeholder management, and workshop leadership skills.
These will help you stand out
- Salesforce Life Sciences Cloud Accreditation or Certification.
- Salesforce Administrator Certification.
- Hands-on Agentforce implementation experience and experience driving AI-assisted patient service operations.
- Experience with integrations involving patient service platforms, call centers, specialty pharmacy workflows, and healthcare ecosystems.
- Exposure to Data Cloud, MuleSoft integrations, omnichannel patient engagement solutions, and AI-enabled Salesforce implementations.
- Experience working with Canadian pharmaceutical or life sciences organizations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted until 9/15/2026
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Salary and Other Compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $125,000 – $180,000 CAD per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
Disclaimer
The compensation, benefits, and other employment terms described above are accurate as of the date of posting and may be modified in accordance with applicable laws and company policies.
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À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
