Job Summary
This role is for a PE Maps position focused on supporting map related data and customer interactions with a strong emphasis on Mandarin language proficiency. The candidate will work from office in a day shift environment and apply Chinese and English language skills to understand validate and improve mapping content and user experiences while collaborating with global teams.
Responsibilities
- Support daily map data review activities by reading interpreting and validating Chinese and English content to ensure high accuracy and consistency across mapping platforms
- Analyze user submitted issues related to map content and apply clear Mandarin communication to understand and categorize each case for effective resolution
- Perform detailed checks on points of interest routes and location attributes by comparing local Chinese language sources with internal tools to maintain data reliability
- Coordinate with internal stakeholders by sharing concise updates on defects trends and improvements in both Chinese and English to enable informed business decisions
- Handle customer facing queries related to map usage and navigation in Mandarin by providing clear explanations and empathetic responses that enhance user satisfaction
- Document recurring issues and edge cases in simple bilingual language so that process teams can refine guidelines and standard operating procedures for future reference
- Execute test cases on new map features and interfaces while logging observations in structured form to help product teams improve usability for diverse user groups
- Identify regional cultural and linguistic nuances in Chinese map content and propose refinements that make location information more relevant and trustworthy for local users
- Apply basic analytical thinking to group similar problem patterns in map data and communicate findings to process owners to drive focused quality improvement efforts
- Support cross functional discussions by providing local language context for Chinese locations names and usage patterns which helps teams design better geo based solutions
- Maintain strict adherence to data privacy and security practices while handling map records and customer reports to protect sensitive information and company reputation
- Participate in continuous learning sessions on mapping tools workflow changes and quality metrics in order to keep personal skills updated and aligned with project goals
- Contribute to team goals by completing assigned tickets within timelines and by offering constructive feedback on how language workflows can be optimized for better efficiency
Qualifications
- Possess native level Mandarin speaking skills with strong reading and writing ability that enable precise understanding of Chinese geographic and contextual information
- Demonstrate functional English communication skills in reading writing and speaking that support collaboration with global colleagues and documentation of daily work
- Hold basic exposure to customer support or service environments where clear respectful and solution oriented communication was required even if gained through internships or projects
- Show familiarity with digital tools such as office productivity suites web applications and internal ticketing systems that support efficient execution of mapping tasks
- Exhibit strong attention to detail and ability to spot inconsistencies in textual and numeric information which is critical for maintaining high quality map data outputs
- Display willingness to work in a structured work from office day shift model and manage workload responsibly while following guidance from senior team members
- Express openness to learning new mapping tools workflows and quality standards so that skills can mature with project needs and contribute to long term organizational impact
Certifications Required
Any recognized certification in Mandarin language proficiency such as HSK or equivalent would be beneficial for this role
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
