What makes Cognizant a great place to work? It is the combination of innovation, growth, and a collaborative global environment. We bring together talented professionals from diverse backgrounds to help leading organizations solve complex challenges and create meaningful business impact.
At Cognizant, you will have the opportunity to collaborate with colleagues across the globe, contribute to innovative projects, and develop your career in an inclusive and supportive workplace.
We are seeking an IT Support Engineer to join our team in Lisbon. In this role, you will provide technical support to end users, troubleshoot hardware and software issues, and contribute to maintaining a stable, secure, and efficient IT environment.
Key Responsibilities
Provide remote support for desktop, laptop, and software-related issues.
Diagnose and resolve incidents while maintaining a high standard of user support.
Support operating system updates, software deployments, and device configurations.
Collaborate with infrastructure and security teams on complex technical issues.
Maintain technical documentation and knowledge base articles.
Support endpoint security solutions and asset lifecycle activities.
Monitor support queues and ensure timely resolution of incidents and requests.
Identify opportunities to improve processes and operational efficiency.
Requirements
Experience in Desktop Support, Service Desk, or IT Support roles.
Strong knowledge of Windows operating systems and Microsoft 365.
Experience troubleshooting hardware, software, and user access issues.
Familiarity with Active Directory and ticketing systems.
Strong problem-solving and communication skills.
Professional proficiency in English.
Preferred Qualifications
Experience with Intune, SCCM, or other endpoint management tools.
Knowledge of networking fundamentals, including DNS, DHCP, and VPN technologies.
ITIL certification or familiarity with ITIL practices.
Scripting experience using PowerShell or similar tools.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
