Job Title: Desktop Support Engineer
Job Location: Onsite - Wayne, PA, USA
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
Role Overview
As part of the onboarding and knowledge transfer process, the selected candidate will be required to attend an in-person knowledge transition program at the Radnor, PA office for approximately 2 to 3 weeks. Upon successful completion of the transition period, the associate will continue supporting the role from the Wayne, PA office. Candidates must be willing and able to accommodate this temporary training requirement as part of the engagement.
In this role, you will
- Provide first-level technical support by responding to and resolving desktop hardware, software, and peripheral-related issues through ticketing systems, phone, chat, email, or walk-up support.
- Install, configure, maintain, and troubleshoot desktop and laptop systems, operating systems, software applications, printers, and other end-user devices.
- Diagnose and resolve hardware failures involving desktops, laptops, monitors, keyboards, docking stations, printers, and related peripherals, coordinating repairs or replacements when necessary.
- Troubleshoot software, operating system, connectivity, authentication, and application-related issues to ensure minimal user downtime and business disruption.
- Manage user account provisioning, de-provisioning, password resets, and access requests while adhering to organizational security policies and procedures.
- Perform device imaging, deployment, configuration, and setup for new hires, as well as asset recovery, data wiping, and equipment decommissioning during offboarding.
- Maintain accurate inventory records of IT assets, software licenses, warranties, and equipment lifecycle activities.
- Escalate complex technical issues to Tier 2/3 support, network, infrastructure, or security teams while maintaining ownership and driving incidents through to resolution.
- Create and maintain technical documentation, troubleshooting guides, knowledge base articles, and support procedures to improve operational efficiency and knowledge sharing.
- Ensure compliance with IT security standards and service level agreements (SLAs) by managing endpoint patching, antivirus protection, encryption, user guidance, and timely ticket resolution.
What you’ll need to succeed (required skills)
- 2-5 years of experience in Desktop Support, IT Support, Service Desk, or End User Computing environments.
- Strong experience supporting Windows operating systems.
- Hands-on experience troubleshooting desktop, laptop, printer, and peripheral hardware issues.
- Experience with ticket management systems such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
- Knowledge of Active Directory, user account administration, and access management.
- Familiarity with Microsoft 365 applications and enterprise productivity tools.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
- Experience with device imaging, deployment, and endpoint management tools.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities while maintaining high levels of customer satisfaction.
Preferred Qualifications
- ITIL Foundation certification preferred.
- Experience supporting enterprise endpoint management platforms such as Microsoft Intune, SCCM/MECM, or equivalent.
- Knowledge of cybersecurity and endpoint compliance practices.
- Experience working in a large enterprise or managed services environment.
- Familiarity with asset management and software license management processes.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Wayne, PA, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
