Job Title: Desktop Support Engineer
Job Location: Onsite - Wayne, PA, USA
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
Role Overview
As part of the onboarding and knowledge transfer process, the selected candidate will be required to attend an in-person knowledge transition program at the Radnor, PA office for approximately 2 to 3 weeks. Upon successful completion of the transition period, the associate will continue supporting the role from the Wayne, PA office. Candidates must be willing and able to accommodate this temporary training requirement as part of the engagement.
In this role, you will
- Provide first-level technical support by responding to and resolving desktop hardware, software, and peripheral-related issues through ticketing systems, phone, chat, email, or walk-up support.
- Install, configure, maintain, and troubleshoot desktop and laptop systems, operating systems, software applications, printers, and other end-user devices.
- Diagnose and resolve hardware failures involving desktops, laptops, monitors, keyboards, docking stations, printers, and related peripherals, coordinating repairs or replacements when necessary.
- Troubleshoot software, operating system, connectivity, authentication, and application-related issues to ensure minimal user downtime and business disruption.
- Manage user account provisioning, de-provisioning, password resets, and access requests while adhering to organizational security policies and procedures.
- Perform device imaging, deployment, configuration, and setup for new hires, as well as asset recovery, data wiping, and equipment decommissioning during offboarding.
- Maintain accurate inventory records of IT assets, software licenses, warranties, and equipment lifecycle activities.
- Escalate complex technical issues to Tier 2/3 support, network, infrastructure, or security teams while maintaining ownership and driving incidents through to resolution.
- Create and maintain technical documentation, troubleshooting guides, knowledge base articles, and support procedures to improve operational efficiency and knowledge sharing.
- Ensure compliance with IT security standards and service level agreements (SLAs) by managing endpoint patching, antivirus protection, encryption, user guidance, and timely ticket resolution.
What you’ll need to succeed (required skills)
- 2-5 years of experience in Desktop Support, IT Support, Service Desk, or End User Computing environments.
- Strong experience supporting Windows operating systems.
- Hands-on experience troubleshooting desktop, laptop, printer, and peripheral hardware issues.
- Experience with ticket management systems such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
- Knowledge of Active Directory, user account administration, and access management.
- Familiarity with Microsoft 365 applications and enterprise productivity tools.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
- Experience with device imaging, deployment, and endpoint management tools.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities while maintaining high levels of customer satisfaction.
Preferred Qualifications
- ITIL Foundation certification preferred.
- Experience supporting enterprise endpoint management platforms such as Microsoft Intune, SCCM/MECM, or equivalent.
- Knowledge of cybersecurity and endpoint compliance practices.
- Experience working in a large enterprise or managed services environment.
- Familiarity with asset management and software license management processes.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Wayne, PA, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
