About the Role
As an Agile CX Program Manager, you will lead enterprise-scale Customer Experience (CX) transformation initiatives across Commercial Lending, Cards, and Payments. You will drive Agile program delivery, align cross-functional teams, and ensure strategic initiatives deliver measurable improvements in customer satisfaction, operational efficiency, and business outcomes.
The ideal candidate brings expertise in Agile program management, stakeholder engagement, customer experience transformation, and financial services, with the ability to guide multiple teams through complex initiatives in a fast-paced environment.
In This Role, You Will
- Lead enterprise-scale Agile CX programs by orchestrating multi-team planning and execution across strategic customer journeys.
- Drive adoption and consistent application of Agile frameworks, including Scrum, Kanban, and Scaled Agile practices.
- Manage end-to-end program roadmaps by aligning epics, features, and user stories to strategic business objectives and customer experience outcomes.
- Coordinate dependencies across product, technology, operations, and business teams to support successful delivery.
- Facilitate Agile ceremonies including sprint planning, backlog refinement, reviews, retrospectives, and other team events.
- Remove impediments and support teams in delivering incremental business value.
- Partner with Product Owners and business stakeholders to translate customer experience strategies into actionable program goals.
- Define and monitor key performance metrics related to customer experience, quality, delivery efficiency, and operational effectiveness.
- Support Commercial Lending, Cards, and Payments initiatives while incorporating risk, compliance, and customer-centric requirements into planning and execution.
- Identify, manage, and mitigate risks, issues, and dependencies that could impact delivery objectives.
- Deliver executive-level communications that clearly articulate progress, business value, milestones, and key decisions.
- Promote a culture of collaboration, innovation, transparency, and continuous improvement.
- Partner with technology and operations teams to improve delivery efficiency through automation, standardization, and streamlined governance practices.
Work Model
We strive to provide flexibility wherever possible. Based on business and client requirements, this role follows a hybrid work model requiring 3 days per week onsite in Plano, TX and 2 days per week remote.
Work Authorization
*You must be legally authorized to work in the USA without the need for employer sponsorship, now or at any time in the future*
What you need to have to be considered
What You Need to Have to Be Considered
- Bachelor's degree or equivalent professional experience.
- Experience leading large-scale Agile programs within complex enterprise environments.
- Deep understanding of Agile methodologies, including Scrum, Kanban, and Scaled Agile frameworks.
- Experience driving Customer Experience (CX) transformation initiatives and delivering measurable business outcomes.
- Proven success managing cross-functional teams across business, product, technology, and operations organizations.
- Knowledge of Commercial Lending processes and customer journeys.
- Experience supporting Cards and Payments initiatives.
- Strong stakeholder management, communication, facilitation, and presentation skills.
- Demonstrated ability to manage program roadmaps, priorities, risks, dependencies, and competing demands.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
These Will Help You Stand Out
- Experience within Banking or Financial Services organizations.
- Agile certifications such as Certified Scrum Master (CSM), SAFe Agilist, PMI-ACP, or equivalent.
- Experience with customer journey mapping, service design, and customer experience optimization.
- Knowledge of risk management, compliance, and regulatory requirements within financial services.
- Experience leading large-scale enterprise transformation or modernization initiatives.
- Ability to leverage customer and operational insights to drive continuous improvement and business results.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted by, November 5, 2026.
Salary and Other Compensation
The annual salary for this position is $81,337 - $136,500, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive compensation program based on performance and subject to the terms of Cognizant's applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid Holidays plus Paid Time Off
- 401(k) Plan and Company Contributions
- Long-Term and Short-Term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
