IT Support Specialist
Location: Portland, OR (On-site)
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
About the Role
Hands-on technical support for our Design Studio and Product Validation Engineering (PVE)
teams. This is not a traditional help-desk position. The Design Studio operates a unique
technology environment spanning high-performance Windows and macOS workstations,
networked fabrication and printing equipment, large display systems, and dedicated data
servers, which requires specialized, proactive support beyond standard corporate IT services.
The ideal candidate will serve as the primary IT liaison for these teams: a trusted partner who
understands creative and engineering workflows, advocates for the teams' technology needs
within the broader IT organization, and keeps systems running reliably so designers and
engineers can focus on their work.
Key Responsibilities
• Serve as the dedicated IT liaison and primary point of contact for the Design Studio and Product Validation Engineering (PVE) teams, coordinating with corporate IT and representing specialized technology requirements.
• Provide hands-on technical support for high-performance Windows and macOS workstations, including installation, configuration, troubleshooting, and ongoing operational support.
• Manage end-to-end IT onboarding for new team members, ensuring accounts, hardware, software, and required system access are ready from day one.
• Support the evaluation, approval, and implementation of specialized software and emerging tools, including AI-enabled design and productivity solutions.
• Administer and maintain software licensing, including Autodesk and Adobe products, ensuring assignments and renewals support business requirements.
• Install, configure, and support specialized peripherals and display technologies, including Wacom Cintiq pen displays, monitors, and large-scale video wall systems.
• Provide IT support for network-connected studio equipment, including clay milling machines, 3D printers, and large-format printers, while coordinating with equipment vendors when required.
• Diagnose and resolve network connectivity issues impacting Design Studio/PVE equipment, systems, and technical workflows, coordinating with network and security teams as needed.
• Maintain departmental servers and storage, including access management, backups, and connectivity support.
• Proactively identify recurring technical issues and drive permanent resolutions, providing reliable support that minimizes disruption to design and engineering workflows.
Mandatory Skills
- Desktop support and Engineering 5-8 years
Proficiency in Windows 11, MacOS, M365, Hardware support - Computers and Printers, End User Computing tools
- Server Support 2-3 years
Server administration including User access management, Backup, etc.
- Network 3+ years
Working knowledge of networking fundamentals (TCP/IP, WI-FI, Firewalls)
- ITSM process 3+ years
Service oriented mindset with working knowledge of Incident and Problem management
Preferred Qualifications
• Experience supporting design, engineering, lab, or media production environments
• Experience administering software licenses for creative or engineering suites (e.g.,
Autodesk, Adobe)
• Familiarity with large-format printers (e.g., Canon, HP) and AV/video wall systems
• Certifications such as CompTIA A+, Network+, or Apple Certified Support Professional
• Interest in or experience with AI-assisted tools in a corporate environment
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
