IT Support Specialist
Location: Portland, OR (On-site)
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
About the Role
Hands-on technical support for our Design Studio and Product Validation Engineering (PVE)
teams. This is not a traditional help-desk position. The Design Studio operates a unique
technology environment spanning high-performance Windows and macOS workstations,
networked fabrication and printing equipment, large display systems, and dedicated data
servers, which requires specialized, proactive support beyond standard corporate IT services.
The ideal candidate will serve as the primary IT liaison for these teams: a trusted partner who
understands creative and engineering workflows, advocates for the teams' technology needs
within the broader IT organization, and keeps systems running reliably so designers and
engineers can focus on their work.
Key Responsibilities
• Serve as the dedicated IT liaison and primary point of contact for the Design Studio and Product Validation Engineering (PVE) teams, coordinating with corporate IT and representing specialized technology requirements.
• Provide hands-on technical support for high-performance Windows and macOS workstations, including installation, configuration, troubleshooting, and ongoing operational support.
• Manage end-to-end IT onboarding for new team members, ensuring accounts, hardware, software, and required system access are ready from day one.
• Support the evaluation, approval, and implementation of specialized software and emerging tools, including AI-enabled design and productivity solutions.
• Administer and maintain software licensing, including Autodesk and Adobe products, ensuring assignments and renewals support business requirements.
• Install, configure, and support specialized peripherals and display technologies, including Wacom Cintiq pen displays, monitors, and large-scale video wall systems.
• Provide IT support for network-connected studio equipment, including clay milling machines, 3D printers, and large-format printers, while coordinating with equipment vendors when required.
• Diagnose and resolve network connectivity issues impacting Design Studio/PVE equipment, systems, and technical workflows, coordinating with network and security teams as needed.
• Maintain departmental servers and storage, including access management, backups, and connectivity support.
• Proactively identify recurring technical issues and drive permanent resolutions, providing reliable support that minimizes disruption to design and engineering workflows.
Mandatory Skills
- Desktop support and Engineering 5-8 years
Proficiency in Windows 11, MacOS, M365, Hardware support - Computers and Printers, End User Computing tools
- Server Support 2-3 years
Server administration including User access management, Backup, etc.
- Network 3+ years
Working knowledge of networking fundamentals (TCP/IP, WI-FI, Firewalls)
- ITSM process 3+ years
Service oriented mindset with working knowledge of Incident and Problem management
Preferred Qualifications
• Experience supporting design, engineering, lab, or media production environments
• Experience administering software licenses for creative or engineering suites (e.g.,
Autodesk, Adobe)
• Familiarity with large-format printers (e.g., Canon, HP) and AV/video wall systems
• Certifications such as CompTIA A+, Network+, or Apple Certified Support Professional
• Interest in or experience with AI-assisted tools in a corporate environment
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
