Enjoy solving complex technical problems and making applications work better? Join as a Salesforce Support Engineer and help keep our client’s Salesforce platform stable, reliable and ready to evolve.
Bring your hands-on expertise in Salesforce Field Service, Experience Cloud and Lightning Web Components (LWC) to a role that combines production support with configuration, development, integrations and enhancements. You’ll learn the existing solution through transition and knowledge transfer with incumbent subject matter experts, then take technical ownership of day-to-day support and defect resolution.
You’ll work alongside functional, integration and support teams, diagnosing issues across the platform and delivering practical improvements to the service.
What you’ll bring
You must have hands-on implementation and/or production support experience across these three essential areas:
Salesforce Field Service
· Configuration, development and support, with the ability to troubleshoot functional and technical issues.
· Working knowledge of Work Orders and Work Order Line Items, Service Appointments, Service Resources and Territories, skills and operating hours, scheduling and dispatch, and the Field Service mobile application.
Salesforce Experience Cloud
· Experience developing and supporting Experience Cloud sites.
· Confidence with authentication, user access, profiles, permission sets, sharing and security, including troubleshooting functionality and access issues.
Lightning Web Components (LWC)
· Strong hands-on LWC development skills, including JavaScript, HTML and CSS.
· Experience integrating components with Apex and Salesforce data/services, and analysing, debugging and enhancing existing custom components.
Your wider Salesforce toolkit
You’ll also bring good working knowledge of:
· Sales Cloud: Accounts, Contacts, Leads and Opportunities; security and sharing; workflow and process automation.
· Service Cloud: Case Management, queues and assignment models, service processes, automation and customer service workflows.
Your core engineering experience should include:
· Apex: classes, triggers, test classes and asynchronous processing.
· SOQL/SOSL and the Salesforce data model.
· Salesforce Flow and declarative automation.
· REST/SOAP APIs and integration patterns, including Platform Events and asynchronous/event-driven integrations where applicable.
· Custom objects, validation rules, configuration, Profiles, Permission Sets, Sharing Rules and the Salesforce security model.
· Debugging with logs, error traces and platform monitoring.
· Source control, structured Salesforce deployments, and Agile and DevOps delivery/support practices.
Extra skills that would stand out
These are advantageous, rather than mandatory:
· Conga: supporting or configuring Salesforce solutions, document generation/templates and associated integrations.
· Pardot / Marketing Cloud Account Engagement: exposure to the platform and Salesforce integration with marketing automation processes.
What you’ll do
Make an impact through hands-on support and continuous improvement:
· Build your knowledge: take an active part in Knowledge Transfer (KT) with incumbent Salesforce subject matter experts.
· Get to know the existing solution, customisations, integrations and operational dependencies.
· Review Apex, LWC, Flow, configuration and integration components to understand how the platform works.
· Keep the service running: provide L2/L3 technical support for Salesforce incidents and service requests.
· Diagnose and resolve application defects and production issues.
· Find the root causes of recurring or complex technical problems.
· Improve the platform: deliver minor enhancements, configuration updates and code changes.
- Support Salesforce releases, deployments and post-release validation.
- Maintain technical documentation, support procedures and knowledge articles.
- Work closely with functional consultants, business SMEs, integration teams and other application/support teams.
- Ensure code and configuration changes follow agreed engineering, security and governance standards.
- Identify technical risks or knowledge gaps during transition and escalate these early to enable remediation before service takeover.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
