Enjoy solving complex technical problems and making applications work better? Join as a Salesforce Support Engineer and help keep our client’s Salesforce platform stable, reliable and ready to evolve.
Bring your hands-on expertise in Salesforce Field Service, Experience Cloud and Lightning Web Components (LWC) to a role that combines production support with configuration, development, integrations and enhancements. You’ll learn the existing solution through transition and knowledge transfer with incumbent subject matter experts, then take technical ownership of day-to-day support and defect resolution.
You’ll work alongside functional, integration and support teams, diagnosing issues across the platform and delivering practical improvements to the service.
What you’ll bring
You must have hands-on implementation and/or production support experience across these three essential areas:
Salesforce Field Service
· Configuration, development and support, with the ability to troubleshoot functional and technical issues.
· Working knowledge of Work Orders and Work Order Line Items, Service Appointments, Service Resources and Territories, skills and operating hours, scheduling and dispatch, and the Field Service mobile application.
Salesforce Experience Cloud
· Experience developing and supporting Experience Cloud sites.
· Confidence with authentication, user access, profiles, permission sets, sharing and security, including troubleshooting functionality and access issues.
Lightning Web Components (LWC)
· Strong hands-on LWC development skills, including JavaScript, HTML and CSS.
· Experience integrating components with Apex and Salesforce data/services, and analysing, debugging and enhancing existing custom components.
Your wider Salesforce toolkit
You’ll also bring good working knowledge of:
· Sales Cloud: Accounts, Contacts, Leads and Opportunities; security and sharing; workflow and process automation.
· Service Cloud: Case Management, queues and assignment models, service processes, automation and customer service workflows.
Your core engineering experience should include:
· Apex: classes, triggers, test classes and asynchronous processing.
· SOQL/SOSL and the Salesforce data model.
· Salesforce Flow and declarative automation.
· REST/SOAP APIs and integration patterns, including Platform Events and asynchronous/event-driven integrations where applicable.
· Custom objects, validation rules, configuration, Profiles, Permission Sets, Sharing Rules and the Salesforce security model.
· Debugging with logs, error traces and platform monitoring.
· Source control, structured Salesforce deployments, and Agile and DevOps delivery/support practices.
Extra skills that would stand out
These are advantageous, rather than mandatory:
· Conga: supporting or configuring Salesforce solutions, document generation/templates and associated integrations.
· Pardot / Marketing Cloud Account Engagement: exposure to the platform and Salesforce integration with marketing automation processes.
What you’ll do
Make an impact through hands-on support and continuous improvement:
· Build your knowledge: take an active part in Knowledge Transfer (KT) with incumbent Salesforce subject matter experts.
· Get to know the existing solution, customisations, integrations and operational dependencies.
· Review Apex, LWC, Flow, configuration and integration components to understand how the platform works.
· Keep the service running: provide L2/L3 technical support for Salesforce incidents and service requests.
· Diagnose and resolve application defects and production issues.
· Find the root causes of recurring or complex technical problems.
· Improve the platform: deliver minor enhancements, configuration updates and code changes.
- Support Salesforce releases, deployments and post-release validation.
- Maintain technical documentation, support procedures and knowledge articles.
- Work closely with functional consultants, business SMEs, integration teams and other application/support teams.
- Ensure code and configuration changes follow agreed engineering, security and governance standards.
- Identify technical risks or knowledge gaps during transition and escalate these early to enable remediation before service takeover.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
