Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. This is a sales support position that is responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This person plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.
Please note that this role is NOT in Texas. It is 100% onsite in Auburndale, FL.
Role Responsibilities
As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen
understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities. These responsibilities include but are not limited to:
- Handling simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests,
maintains call list, order edit reports, supports new customer onboarding, answering general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues. - Has been fully trained and onboarded with expert product knowledge and system fluency, beginning to influence interdepartmental collaboration and support new colleague training.
- This role is the key contributor to Sales Consultant vacation coverage and all duties for seamless customer support in their
absence. - Handles complex issues such as escalated customer requests and immediate sales support needs.
- Proficient in all technical resource core computer systems and resources available to create solutions.
- This role is assigned specific unique duties related to independent contribution to increase department capacity and productivity.
- Performs other duties as directed by management.
Desired Skills & Experience
- At least a High School Diploma or equivalent is required
- 1 year of prior outside foodservice sales coordination or customer support experience
- Preferred: Previous call center experience
- Strong verbal and written communication skills and the ability to present information clearly and professionally.
- Able to work in a fast pace environment
- Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
- Attention to detail and ability to manage multiple tasks simultaneously.
- Resilience in handling changing priorities or unexpected situations
- Ability to sit and work at a PC for extended periods
- Basic computer skills, including proficiency in common office applications.
- Proactive in contributing to personal growth and organizational success.
Salary and Other Compensation:
The hourly rate for this position is between $17.78 – $20.19 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。