Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. This is a sales support position that is responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This person plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.
Please note that this role is NOT in Texas. It is 100% onsite in Auburndale, FL.
Role Responsibilities
As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen
understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities. These responsibilities include but are not limited to:
- Handling simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests,
maintains call list, order edit reports, supports new customer onboarding, answering general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues. - Has been fully trained and onboarded with expert product knowledge and system fluency, beginning to influence interdepartmental collaboration and support new colleague training.
- This role is the key contributor to Sales Consultant vacation coverage and all duties for seamless customer support in their
absence. - Handles complex issues such as escalated customer requests and immediate sales support needs.
- Proficient in all technical resource core computer systems and resources available to create solutions.
- This role is assigned specific unique duties related to independent contribution to increase department capacity and productivity.
- Performs other duties as directed by management.
Desired Skills & Experience
- At least a High School Diploma or equivalent is required
- 1 year of prior outside foodservice sales coordination or customer support experience
- Preferred: Previous call center experience
- Strong verbal and written communication skills and the ability to present information clearly and professionally.
- Able to work in a fast pace environment
- Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
- Attention to detail and ability to manage multiple tasks simultaneously.
- Resilience in handling changing priorities or unexpected situations
- Ability to sit and work at a PC for extended periods
- Basic computer skills, including proficiency in common office applications.
- Proactive in contributing to personal growth and organizational success.
Salary and Other Compensation:
The hourly rate for this position is between $17.78 – $20.19 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.