Role Summary
The Market Engagement Lead – APAC will serve as the regional anchor for the Vault CRM deployment program, acting as the primary interface between the Global E2E Lead and in-market stakeholders across APAC. This role owns the end-to-end coordination of application and integration needs for the region, drives localization of Vault CRM to meet market-specific requirements, and ensures a seamless transition for APAC teams through structured SIT/UAT governance. The ideal candidate combines strong stakeholder management skills with hands-on delivery experience in CRM/Vault ecosystems and cross-functional integration landscapes.
Key Responsibilities
1. Global-to-Regional Coordination
• Report to the Global E2E Lead and serve as the primary point of contact for all APAC market needs spanning Application and Integration workstreams.
• Translate global program strategy and timelines into actionable regional plans, escalating market-specific risks, blockers, or resource needs to the Global E2E Lead in a timely manner.
2. Vault CRM Definition & Deployment
• Define the Vault CRM application blueprint and deployment approach tailored to APAC market needs, in alignment with global standards and architecture.
• Partner with global product/platform teams to ensure the solution design accommodates regional regulatory, business, and operational requirements.
3. Regional Delivery Leadership
• Act as the Regional Delivery Lead across multiple APAC countries, managing a diverse set of in-market stakeholders (business, IT, compliance, and commercial teams).
• Drive alignment across all stakeholders and systems to ensure coordinated, on-time deployment across markets, resolving conflicts and dependencies as they arise.
• Establish and run regional governance forums (steering committees, status reviews) to maintain visibility and accountability across markets.
4. Localization & Market Expansion
• Identify and document localization requirements across APAC markets, including language, regulatory, data privacy, and business-process variations.
• Work with local market leads and global design teams to incorporate localization needs into the Vault CRM configuration and rollout plan.
• Support business expansion efforts by identifying new market entry requirements and CRM enablement needs.
5. Integration Issue Management
• Manage and resolve challenges arising from upstream and downstream application squads within the Integration track.
• Coordinate closely with the Program E2E Lead to align integration priorities, sequencing, and issue resolution across the broader program landscape.
• Proactively identify integration risks (data flow, system dependencies, timing conflicts) and drive mitigation plans with relevant squads.
6. APAC Team Leadership & Testing Governance
• Lead and support APAC-based delivery teams throughout the deployment lifecycle.
• Ensure SIT (System Integration Testing) and UAT (User Acceptance Testing) activities are properly planned, resourced, and aligned across all in-scope markets.
• Own the readiness and cutover process to ensure a seamless transition of markets onto Vault CRM, including hypercare support post go-live.
Required Qualifications
• Bachelor's degree in Business, Information Technology, Life Sciences, or related field (Master's degree a plus).
• 8+ years of experience in CRM/Vault deployment, IT program delivery, or related enterprise application rollout roles, ideally within pharmaceutical, life sciences, or healthcare industries.
• Prior experience with Veeva Vault CRM (or equivalent CRM platforms such as Salesforce, Veeva CRM) strongly preferred.
• Demonstrated experience managing multi-country/multi-stakeholder deployments, ideally across APAC markets.
• Strong understanding of application integration concepts (upstream/downstream systems, data flows, APIs) in an enterprise landscape.
• Experience leading or coordinating SIT/UAT testing cycles for enterprise application rollouts.
• Excellent stakeholder management, communication, and conflict-resolution skills, with the ability to influence across global and local teams.
• Ability to work across time zones and travel within APAC as required.
Preferred Skills
• Familiarity with pharma commercial operations (field force, medical affairs, or sales/marketing CRM use cases).
• Experience with localization/globalization frameworks for enterprise software deployment.
• Program/project management certification (PMP, Agile/Scrum, or equivalent).
• Prior experience reporting into a Global E2E or Program Lead structure within a matrixed organization.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
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