Role Summary
The Market Engagement Lead – APAC will serve as the regional anchor for the Vault CRM deployment program, acting as the primary interface between the Global E2E Lead and in-market stakeholders across APAC. This role owns the end-to-end coordination of application and integration needs for the region, drives localization of Vault CRM to meet market-specific requirements, and ensures a seamless transition for APAC teams through structured SIT/UAT governance. The ideal candidate combines strong stakeholder management skills with hands-on delivery experience in CRM/Vault ecosystems and cross-functional integration landscapes.
Key Responsibilities
1. Global-to-Regional Coordination
• Report to the Global E2E Lead and serve as the primary point of contact for all APAC market needs spanning Application and Integration workstreams.
• Translate global program strategy and timelines into actionable regional plans, escalating market-specific risks, blockers, or resource needs to the Global E2E Lead in a timely manner.
2. Vault CRM Definition & Deployment
• Define the Vault CRM application blueprint and deployment approach tailored to APAC market needs, in alignment with global standards and architecture.
• Partner with global product/platform teams to ensure the solution design accommodates regional regulatory, business, and operational requirements.
3. Regional Delivery Leadership
• Act as the Regional Delivery Lead across multiple APAC countries, managing a diverse set of in-market stakeholders (business, IT, compliance, and commercial teams).
• Drive alignment across all stakeholders and systems to ensure coordinated, on-time deployment across markets, resolving conflicts and dependencies as they arise.
• Establish and run regional governance forums (steering committees, status reviews) to maintain visibility and accountability across markets.
4. Localization & Market Expansion
• Identify and document localization requirements across APAC markets, including language, regulatory, data privacy, and business-process variations.
• Work with local market leads and global design teams to incorporate localization needs into the Vault CRM configuration and rollout plan.
• Support business expansion efforts by identifying new market entry requirements and CRM enablement needs.
5. Integration Issue Management
• Manage and resolve challenges arising from upstream and downstream application squads within the Integration track.
• Coordinate closely with the Program E2E Lead to align integration priorities, sequencing, and issue resolution across the broader program landscape.
• Proactively identify integration risks (data flow, system dependencies, timing conflicts) and drive mitigation plans with relevant squads.
6. APAC Team Leadership & Testing Governance
• Lead and support APAC-based delivery teams throughout the deployment lifecycle.
• Ensure SIT (System Integration Testing) and UAT (User Acceptance Testing) activities are properly planned, resourced, and aligned across all in-scope markets.
• Own the readiness and cutover process to ensure a seamless transition of markets onto Vault CRM, including hypercare support post go-live.
Required Qualifications
• Bachelor's degree in Business, Information Technology, Life Sciences, or related field (Master's degree a plus).
• 8+ years of experience in CRM/Vault deployment, IT program delivery, or related enterprise application rollout roles, ideally within pharmaceutical, life sciences, or healthcare industries.
• Prior experience with Veeva Vault CRM (or equivalent CRM platforms such as Salesforce, Veeva CRM) strongly preferred.
• Demonstrated experience managing multi-country/multi-stakeholder deployments, ideally across APAC markets.
• Strong understanding of application integration concepts (upstream/downstream systems, data flows, APIs) in an enterprise landscape.
• Experience leading or coordinating SIT/UAT testing cycles for enterprise application rollouts.
• Excellent stakeholder management, communication, and conflict-resolution skills, with the ability to influence across global and local teams.
• Ability to work across time zones and travel within APAC as required.
Preferred Skills
• Familiarity with pharma commercial operations (field force, medical affairs, or sales/marketing CRM use cases).
• Experience with localization/globalization frameworks for enterprise software deployment.
• Program/project management certification (PMP, Agile/Scrum, or equivalent).
• Prior experience reporting into a Global E2E or Program Lead structure within a matrixed organization.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
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