Job Summary
Data - Join our dynamic team as a Subject Matter Expert in Performing Servicing where you will leverage your expertise in MS Excel to enhance client services and Due Diligence & Exam Co-Ordinator in the mortgage domain. With a focus on customer service you will play a pivotal role in ensuring efficient operations during night shifts contributing to the companys success and societal impact.
Responsibilities
Process Specialist - B&L Graduate exclusion BE B.Tech MCA .This role revies first level processing handles complex process steps transactions and resolve queries complaints with customers clients in related domain area as per the SOP independently and refers to supervisor typically for specific interventions exceptions.. Business Customer - Interacts with Client customer to maintain accuracy and efficiency
5 to 6 Year of US mortgage Underwriting experience
Proficient in FNMA FHLMC guidelines
Knowledge and understanding of Risk assessment
Has knowledge of compliance and audit functions
Resolves customer queries and requests
Provides clarifications & updates on project & processes to the stakeholders
Can co-ordinate with investors for any kind of audits or regulatory requirements
Experience working in Black Knight Loss Mitigation System Pyramid etc. Will be added advantage
Keeps the stakeholders informed on meeting process deliverables
Collates data for reporting.
Project Process - Acts as an SME for the team to Identify & resolve issues and document all process changes
Monitor & review first level processing
Process complex Transactions
Handle first level escalations from client
Perform quality checks audits and Root cause analysis on errors to ensure error free processing
Provides analytical reports
Contribute to process improvement initiatives
Identify and report process changes
Adhere to the mandatory industry regulation and compliance requirements for the given process
Review and audit adherence of the team
Knowledge Management - Perform knowledge sharing
Update Process documentation user manuals as appropriate for the process
Participate in knowledge transfer
People Team Management - Adhere to org hygiene and compliance needs in terms of-
Personal Utilization & Time sheet submission
Personal and new hire Assimilation
Certifications Required
- Microsoft Office Specialist: Excel Certified Mortgage Servicing Specialist
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
