Job Summary
The Systems Engineer role focuses on providing technical support and solutions for end-user tools including Nexthink Windows and networking. This position requires 2 to 4 years of experience in desktop support within a hybrid remote work model. The candidate will ensure seamless operations and contribute to enhancing user experience. This role is for location -Mexico-Santiago and Mexico-Monterrey
Responsibilities
- - Job Description
- Provide Install Move Add Change lMAC Break-Fix and end user support activities as required.
- Where required provide support for the Manufacturing Shop-Floor handhelds laptops and scanner devices.
- Perform data collection preservation activities as they relate to migrations and or eDiscovery.
- Stage Build and Image systems with standard client image aka eCore
Job Qualifications
- Good Communication Skills.
- Good Analytic Troubleshooting Skills.
- Strong working knowledge of MS Windows Operating System.
- Working knowledge of MS Office and basic business application.
- Good Customer Support Skills.
- Minimum 2 years desk side support services.
- Basic knowledge of networks telecom and compute storage.
- Basic knowledge of mobile device support.
Provide technical support for end-user tools ensuring optimal performance and user satisfaction.
- Troubleshoot and resolve issues related to Nexthink Windows and networking to maintain system integrity.
- Collaborate with team members to implement solutions that enhance desktop support services.
- Monitor system performance and proactively address potential issues to prevent disruptions.
- Develop and maintain documentation for system configurations and troubleshooting procedures.
- Assist in the deployment and configuration of software updates and patches.
- Conduct regular audits of systems to ensure compliance with company standards and policies.
- Offer guidance and training to users on best practices for utilizing end-user tools effectively.
- Evaluate and recommend improvements to existing systems to optimize functionality and efficiency.
- Coordinate with vendors and external partners to resolve complex technical issues.
- Ensure security protocols are followed to protect sensitive information and maintain data privacy.
- Participate in team meetings to discuss strategies for improving support services and user experience.
- Provide feedback to management on system performance and user satisfaction for continuous improvement.
Qualifications
- Possess strong technical skills in Nexthink Windows and networking essential for effective system support.
- Demonstrate proficiency in desktop support with a focus on remote troubleshooting and problem-solving.
- Exhibit excellent communication skills to interact with users and team members effectively.
- Have a keen attention to detail to identify and resolve technical issues promptly.
- Show adaptability to work in a hybrid remote environment ensuring consistent support delivery.
- Display a proactive approach to learning new technologies and improving existing systems.
- Hold a relevant certification in Windows or networking to validate technical expertise.
Certifications Required
- CompTIA Network+ or Microsoft Certified: Windows Server Fundamentals
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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