Job Summary
The Systems Engineer role focuses on providing technical support and solutions for end-user tools including Nexthink Windows and networking. This position requires 2 to 4 years of experience in desktop support within a hybrid remote work model. The candidate will ensure seamless operations and contribute to enhancing user experience. This role is for location -Mexico-Santiago and Mexico-Monterrey
Responsibilities
- - Job Description
- Provide Install Move Add Change lMAC Break-Fix and end user support activities as required.
- Where required provide support for the Manufacturing Shop-Floor handhelds laptops and scanner devices.
- Perform data collection preservation activities as they relate to migrations and or eDiscovery.
- Stage Build and Image systems with standard client image aka eCore
Job Qualifications
- Good Communication Skills.
- Good Analytic Troubleshooting Skills.
- Strong working knowledge of MS Windows Operating System.
- Working knowledge of MS Office and basic business application.
- Good Customer Support Skills.
- Minimum 2 years desk side support services.
- Basic knowledge of networks telecom and compute storage.
- Basic knowledge of mobile device support.
Provide technical support for end-user tools ensuring optimal performance and user satisfaction.
- Troubleshoot and resolve issues related to Nexthink Windows and networking to maintain system integrity.
- Collaborate with team members to implement solutions that enhance desktop support services.
- Monitor system performance and proactively address potential issues to prevent disruptions.
- Develop and maintain documentation for system configurations and troubleshooting procedures.
- Assist in the deployment and configuration of software updates and patches.
- Conduct regular audits of systems to ensure compliance with company standards and policies.
- Offer guidance and training to users on best practices for utilizing end-user tools effectively.
- Evaluate and recommend improvements to existing systems to optimize functionality and efficiency.
- Coordinate with vendors and external partners to resolve complex technical issues.
- Ensure security protocols are followed to protect sensitive information and maintain data privacy.
- Participate in team meetings to discuss strategies for improving support services and user experience.
- Provide feedback to management on system performance and user satisfaction for continuous improvement.
Qualifications
- Possess strong technical skills in Nexthink Windows and networking essential for effective system support.
- Demonstrate proficiency in desktop support with a focus on remote troubleshooting and problem-solving.
- Exhibit excellent communication skills to interact with users and team members effectively.
- Have a keen attention to detail to identify and resolve technical issues promptly.
- Show adaptability to work in a hybrid remote environment ensuring consistent support delivery.
- Display a proactive approach to learning new technologies and improving existing systems.
- Hold a relevant certification in Windows or networking to validate technical expertise.
Certifications Required
- CompTIA Network+ or Microsoft Certified: Windows Server Fundamentals
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
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