Job Summary
This hybrid role seeks a Technical Lead with 3 to 7 years of experience in Service Desk Service Now and Service Desk App Support. The candidate will provide technical expertise streamline IT business support processes and ensure seamless service delivery while leveraging French language skills.
Responsibilities
Lead the resolution of complex technical issues related to Service Desk and Service Now applications to ensure uninterrupted business operations.Oversee the implementation and optimization of Service Desk App Support tools to enhance user experience and operational efficiency.Provide expert guidance to team members on best practices for Service Desk operations and Service Now configurations.Collaborate with cross-functional teams to identify and address IT business support needs ensuring alignment with organizational goals.Monitor system performance and proactively address potential issues to maintain high service availability and reliability.Develop and maintain documentation for Service Desk processes Service Now workflows and App Support guidelines to ensure knowledge continuity.Conduct regular training sessions for team members to enhance their technical skills and understanding of Service Desk tools.Analyze user feedback and system data to identify areas for improvement and implement solutions to optimize service delivery.Coordinate with stakeholders to gather requirements and design solutions that meet business needs while adhering to technical standards.Ensure compliance with organizational policies and industry regulations in all Service Desk and Service Now operations.Provide timely and accurate updates to management on project progress system performance and team activities.Utilize French language skills to communicate effectively with stakeholders and users ensuring clarity and understanding in all interactions.Drive innovation by exploring new technologies and methodologies to enhance Service Desk and IT business support capabilities.
Qualifications
Possess strong expertise in Service Desk operations Service Now platform and Service Desk App Support tools.Demonstrate proficiency in IT business support processes and the ability to align technical solutions with organizational objectives.Exhibit excellent communication skills in French including reading writing and speaking to facilitate effective collaboration.Showcase problem-solving abilities and a proactive approach to identifying and addressing technical challenges.Have a solid understanding of hybrid work models and the ability to adapt to dynamic work environments.Display a commitment to continuous learning and staying updated on industry trends and advancements.
Certifications Required
ITIL Foundation Certification Service Now Certified System Administrator
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
