Job Summary
This hybrid policy servicing role focuses on processing changes and endorsements with accuracy and speed using MS Office tools while working night shifts in a global multinational environment. The professional ensures policy data integrity timely updates and clear communication in English to support customer and business needs without travel requirements.
Responsibilities
- Process policy servicing requests related to changes and endorsements with high accuracy and adherence to defined turnaround times using standardized procedures and MS Office tools
- Review incoming endorsement instructions and supporting documents to confirm completeness clarity and compliance with internal guidelines and regulatory expectations before processing any updates
- Update policy records in core systems by transcribing information from source documents using MS Office applications to maintain accurate data and reduce downstream processing errors
- Validate updated policy details against source documentation and internal checklists to identify discrepancies early and escalate exceptions through defined channels for timely resolution
- Coordinate with internal stakeholders through email and collaboration platforms to obtain missing information and clarify ambiguous instructions while maintaining a professional and service focused tone
- Prepare and maintain endorsement logs status trackers and daily reports in spreadsheet format to support operational transparency audit readiness and management review
- Generate and format policy documents and endorsement schedules using word processing tools ensuring consistent structure correct policy references and clear presentation for distribution
- Follow documented standard operating procedures and control checklists during each step of policy servicing to support risk mitigation audit compliance and continuous quality improvement
- Adhere to night shift schedules and hybrid work expectations by managing time effectively attending virtual huddles and staying aligned with team communication routines across locations
- Monitor personal work queues and prioritize tasks based on service level agreements and customer impact to ensure critical endorsements are processed on time and accurately
- Contribute to process improvement by identifying recurring issues in policy changes documenting observations and sharing ideas that can streamline workflows and enhance data quality
- Support business continuity by maintaining organized electronic files following naming conventions and ensuring that all processed endorsements are easily traceable for future reference and audits
- Utilize English reading writing and speaking skills to interpret policy language draft clear updates and participate in virtual discussions that enhance understanding of complex endorsement scenarios
Qualifications
- Demonstrate foundational proficiency in MS Office including spreadsheets word processing and presentation tools to manage policy data updates reports and related documentation activities
- Possess working knowledge of policy changes and endorsements within insurance or similar financial services domains including basic understanding of how endorsements alter coverage or terms
- Apply strong attention to detail and numerical accuracy when capturing policy information validating figures and reconciling differences between system entries and supporting documents
- Exhibit effective written and verbal communication skills in English to interact with team members respond to queries and document endorsement outcomes clearly and professionally
- Show capability to adapt to structured processes night shift schedules and hybrid working arrangements while maintaining consistent productivity reliability and focus
- Display willingness to learn new systems tools and domain concepts related to policy servicing and to incorporate feedback from supervisors and quality checks into daily work practices
Certifications Required
Any one of MS Office Specialist certification or equivalent office productivity certification is preferred for this role
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
