As a Business Intelligence, Business Analysis & WFM Team Lead, you will make an impact by driving data culture, advanced analytics, and workforce optimization through AI-powered insights and strategic leadership. You will be a valued member of the Data, Analytics & Operations team, working closely with global stakeholders, executive leadership, and cross-functional partners.
In this role, you will:
Lead, mentor, and develop a high-performing team of BI/BA Specialists and WFM Analysts, fostering a culture of accountability, continuous learning, and data excellence
Oversee Workforce Management operations, including forecasting, capacity planning, scheduling, and real-time management to ensure SLA adherence
Define and execute the strategy for AI, automation, and predictive analytics to enhance both business insights and operational efficiency
Translate complex data into executive-level presentations, delivering actionable insights to C-level stakeholders and global partners
Collaborate with Operations, Finance, and HR to align workforce planning with financial targets and business growth objectives
Work model: onsite
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Full professional fluency in English and Portuguese, with experience supporting global stakeholders
Proven leadership experience managing or mentoring teams in Business Intelligence, Analytics, Operations, or Workforce Management environments
Strong knowledge of Workforce Management concepts, including forecasting models (Erlang), shrinkage, utilization, occupancy, and scheduling
Experience implementing AI tools, automation, or LLM-based solutions to optimize data workflows and team productivity
Excellent communication, storytelling, and presentation skills, with experience delivering insights to senior leadership
Strong problem-solving capabilities and the ability to make data-driven decisions in fast-paced environments
These will help you stand out
Experience with WFM platforms such as Verint, NICE InContact, Genesys, or Teleopti, along with CRM tools like Salesforce or Google CRM
Proficiency in SQL and familiarity with Python or R for advanced analytics and forecasting models
Understanding of data warehousing (BigQuery, Snowflake) and ETL/ELT processes for effective collaboration with Data Engineering teams
Certifications such as COPC, Lean Six Sigma, Agile/Scrum, or relevant analytics/digital certifications
Advanced experience with BI and data visualization tools such as Power BI, Tableau, or Looker, including data modeling capabilities
Please, upload your resume in English.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting perspectives to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
