About the role
As a ServiceNow Senior Solution Architect, you will make an impact by leading the design and delivery of enterprise-scale ServiceNow solutions that solve complex business challenges and align with organizational architecture. You will be a valued member of the delivery team and work collaboratively with business stakeholders, architects, developers, and client leadership to shape platform strategy and ensure scalable, future-ready implementations.
In this role, you will:
Lead end-to-end solution architecture for ServiceNow implementations, including Service Bridge/Service Exchange and Foundation Data Sync (FDS) integrations
Define platform architecture, module scope, and interaction design to ensure cohesive and scalable ServiceNow solutions
Provide technical leadership and mentorship to delivery teams, guiding development standards, integration design, and best practices
Collaborate with business analysts and process consultants to translate requirements into robust technical solutions
Evaluate and recommend integration frameworks, tools, and technologies aligned with enterprise architecture standards
Assess risks, dependencies, and value propositions for third-party integrations and platform enhancements
Establish governance frameworks, platform management practices, and organizational change management strategies
Ensure solutions are scalable, secure, and aligned with long-term business and technology strategy
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
5+ years of experience architecting solutions on the ServiceNow platform
Proven experience delivering large-scale ServiceNow implementations (20+ projects preferred)
Hands-on expertise with ServiceNow architecture, scripting (JavaScript), and application development
Strong experience with Service Bridge/Service Exchange and Foundation Data Sync (FDS) implementations
Deep understanding of APIs, web services (REST/SOAP), and integration design patterns
ServiceNow certifications such as Certified Master Architect (CMA) or Certified Technical Architect (CTA), and ITSM certification
Additional CIS certifications (e.g., ITAM, ITBM, SPM)
Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field
Familiarity with enterprise architecture frameworks such as ITIL v4, IT4IT, or TOGAF
These will help you stand out
Experience implementing Workforce Management (WFM) and Time Entry within the ITBM/SPM suite
Strong knowledge of front-end and web technologies such as AngularJS, HTML5, CSS, SaSS, and Service Portal widgets
Experience with JSON, XML, AJAX, and modern UI frameworks
Demonstrated ability to define and implement governance models and organizational change management strategies
Strong communication and stakeholder management skills, with the ability to influence senior leaders
Salary and Other Compensation:
Applicants will be accepted till 07/15/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $164K - $188K depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and innovative ideas to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
