1. Job Title : PE-Sales & Support 2. Job Summary : This hybrid role in a global organization focuses on providing proactive sales operations support and responsive customer assistance for products and services. The role uses MS Excel extensively to analyze data manage reports and support quotation or order processes. The position supports day shift operations with no travel requirements while contributing to improved customer satisfaction and sales efficiency. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: MS Excel Domain Skills: 5. Nice to have skills : Domain Skills:3G 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Support day to day sales operations activities by maintaining accurate opportunity and account records to enable reliable visibility of the sales pipeline and forecast accuracy for business planning -Prepare and update recurring sales performance dashboards in MS Excel that consolidate data from multiple sources to help teams make informed commercial decisions -Track and validate order bookings quotes and renewals using structured Excel templates to reduce errors and ensure timely processing for internal and external stakeholders -Respond to internal sales team queries in a timely and clear manner to resolve issues that could delay customer proposals or order closure -Coordinate with cross functional teams such as finance supply and customer service to collect information that supports smooth end to end sales fulfillment -Analyze historical sales trends in MS Excel to highlight variances opportunities and risks that can guide targeted improvement actions -Document and refine standard operating procedures for sales support tasks to drive consistency scalability and easier onboarding for new team members -Support day shift hybrid operations by managing daily queues and assigned tickets to maintain agreed service levels and response times -Collaborate with senior colleagues to prepare customer ready reports and presentations that communicate value outcomes and performance in a concise format -Assist in quality checks of customer and product data within core tools and Excel files to uphold data integrity and compliance with internal standards -Contribute to continuous improvement ideas that streamline manual steps in reporting or order support and enhance the overall experience for customers and internal partners -Apply any exposure to 3G or related telecommunications concepts to better understand customer requirements and align sales support materials where relevant -Participate in trainings and knowledge sharing sessions to strengthen sales process understanding and improve use of MS Excel features for analytics and reporting -Qualifications -Demonstrate solid hands on proficiency with MS Excel including formulas pivot tables and basic data validation features to manage high volume sales data effectively -Exhibit strong analytical thinking and attention to detail to identify data inconsistencies and support accurate reporting for business stakeholders -Communicate clearly in spoken and written form to collaborate smoothly with global colleagues and support customer facing teams in a professional manner -Show willingness to learn sales processes tools and industry terminology to become an effective partner to sales and account management teams -Bring any knowledge of 3G or telecom network concepts as a beneficial domain understanding that can improve context in supporting relevant deals or customers -Adapt comfortably to a hybrid work model and day shift schedule while managing priorities independently and escalating issues when required -Display a proactive mindset by seeking feedback identifying optimization opportunities and supporting a culture of continuous improvement within the sales support function 9. Job Location : Primary Location :BRSPSAOA05(BPBRA Sao Paulo SP-Avenida das COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-Sales & Support [85OA19] 11. Demand Requires Travel? : No 12. Certifications Required : None
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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