Key responsibilities:
· Act as MES Werum PAS|X Service Delivery, serving as the single point of accountability for end-to-end MES operations and services.
· Handle transition, takeover, and operational readiness of MES/PAS‑X systems, ensuring documentation and knowledge continuity.
· Own incident, change, and problem management in ServiceNow (SNOW), including P1/P2 handling, RCA leadership, and corrective/preventive actions.
· Perform daily MES/PAS-X monitoring, respond to alerts, execute SOPs, and coordinate patching, maintenance, and planned/unplanned downtime.
· Drive MES upgrades, releases, backups, and DR activities, including test planning, execution, and validation evidence collection.
· Jointly manage CSV/validation documentation (URS, HDS, SDS, VP, TP, RA, DRP, VSR, TSR, retirement) and support audits and inspections.
· Prepare and maintain SLA dashboards, service reports, incident trends, and compliance metrics.
· Lead continuous service improvement, including automation opportunities, enhancement analysis, and operational optimization.
· Conduct business and technical risk assessments and develop IT service continuity and mitigation plans.
· Manage MES user and security administration, including IDM alignment, access approvals, and reporting interfaces.
· Collaborate closely with technical owners, site operations, vendors, and internal governance teams.
· Ensure compliance with GxP regulations and audit readiness at all times.
· Willing to work in rotational shifts and occasional weekend (Saturday/Sunday) support for maintenance activities, as per project requirements.
Required Skills & Experience
· Strong experience in MES Werum PAS‑X systems.
· Hands-on expertise in ServiceNow (Incident, Change, SLA management).
· Proven knowledge of GxP, validation, audit support, and CSV processes.
· Excellent communication, coordination, and stakeholder management skills.
Benefits Cognizant:
· Be Well program - Designed with flexibility in mind to meet the diverse needs of each associate, provides the physical, mental and financial support needed to navigate life and work. Here are a few highlights of the program:
· Physical and mental wellbeing – Access to benefits and programs that support your physical and mental health
· Private Medical Subscription or Insurance
· Life insurance
· Employee Assistance Program – a variety of mental wellbeing resources designed to support you on your mental health journey
· Life & Work culture – Benefits that empower you to make time for yourself and the things that matter at work and outside of it
· Annual leave – 22 working days
· Professional development - trainings, workshops, certifications - we facilitate access to high quality training programs and certifications on both technical and soft-skills areas, aligned with business needs and personal goals
Please note that only suitable candidates will be contacted. Cognizant and its affiliated companies are firmly committed to protecting your privacy. This Candidate Privacy Notice provides you with all the details on what we do with Personal Information we collect during and after the recruitment process.
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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
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